There has been so much publicity around e-readers and the Apple iPad lately. In truth, I’m totally captivated by both of these technologies, but have not jumped in the market yet. The iPad seems wonderful since it is basically the next evolution of the net book, or mini-laptop. It has a great user interface,...
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Many of the people I know have watched a film called “Up in the Air.” Indeed, I suppose it was a popular file garnering several Oscar nominations. (I have no idea if it won anything as I don’t watch the Oscars.) Several people have told me how personal the film was, and other than...
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Lexy Martin tweeted a link a few months back around using the term “leading practices” and banishing the term “best practices” from our vocabularies. I’ve been trying to use the words leading practices for about 4 years now, although I admit I comply irregularly. I first learned it from a consulting partner whose name...
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Jacob Morgan wrote a piece about adoption a while back, and he had a pretty interesting concept around supporting business process as opposed to change management. This is really quite new to me, as we’ve always talked about change management and behavioral change as opposed to a softer concept of “support.” You need to...
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I often get the question about how to deploy HR technology services. People still seem to be in love with discovering the “best practices” in the industry, not realizing that they are general guidelines of what seems to be working for a decent population of companies in the current historical moment. In fact, the...
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Hay Group presented the findings from an exclusive HR-specific recalibration of Fortune magazine’s Most Admired Companies rankings, as well as key business practices that distinguish these companies from their competitors. For more than 10 years, Hay Group has partnered with Fortune magazine annually to identify the Most Admired Companies and the business practices that...
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In the team time trial, a group of cyclists (usually 4) will ride as a single unit using the technology of their bikes and ever possible advantage of drafting they can get. Like a well oiled machine, a single rider will be at the front of the group, taking the majority of wind slowing...
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From an applications technology point of view, we’ve all known that integration simply means connecting data from one software component to another. Often we’ve used integration to mean that functional modules within a single suite (such as ERP – Oracle or SAP) don’t require interfaces. Other times, we’ll talk to point solution vendors and...
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When at a door, train, bus, or anything else, people going out exit before anyone else goes in. This is a simple process rule. In the example, it makes good sense. You can’t get in a train if people have not left the train yet. If it’s full, you’re not getting on. If people...
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I often think that senior HR practitioners don’t think about sales as often as they should. Too much of the time, HR thinks that their performance in the delivery of services is enough. Even if those services are the delivery of strategic reporting (such as detailed workforce analytics helping to chart the future direction...
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I’ve always been interested in business theory and its possible applications to HR. Unfortunately, many HR practitioners (or business practitioners for that matter) are not well educated in many business theories. Even MBA’s get a minimal schooling in these. One theory that has caught my attention lately is queueing theory. Best briefly described by...
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Jason and I might have to disagree on this one. Can we please stop saying “…and the user interface is sexy”! User interfaces should not be “sexy” nor are they! User interfaces should be clean and simple, presenting only the information necessary for the task at hand. The user interface should be designed with...
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Evil HR being the well know Evil HR Lady of course. She and I share something in common – we work for prominent organizations, write a blog, and are anonymous about it. When it comes to social networking and the roles HR plays, there are 2 types of social networking to really consider –...
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Are there breakthroughs in other parts of the business that we can use? The first time someone in HR decided to try using the customer service call center as an HR call center, this was the most innovative idea in ages. Then someone came along and thought that with all the internet stuff happening...
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What do our customers needs look like in the future? Everyone is talking about the aging of the workforce. We treat this on two obvious levels: first, how do benefits need to be shaped to handle this older or retiree population. Second, how do organizations attract, retain and develop younger talent to quickly fill...
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What has changed? You may have put in your current call center or service delivery model several years go. Since then, you’ve had 2 major acquisitions, entered several new markets, and your workforce demographics have aged and changed in geography. Have you truly reevaluated your service delivery model to see if it still fits?...
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If we changed our service delivery so that it was perfect for every customer, what would that look like? In reality, this is probably a little bit too broad. What it does though is it puts together a list of features and possible changes that would improve your HR Service Delivery from its current...
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What is the biggest obstacle to using the product? So you work for a design firm and 80% of your population uses an Apple Mac. Somehow in the procurement process, you forgot to ask your talent management vendor if they support Safari. Turns out that your vendor only support MS Internet Explorer. While I...
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Who hates our product? Who loves it? Who is indifferent? Let’s hope everyone loves our approach to HR Service Delivery. More often than not, the large majority of your population will either hate it or be indifferent. While you don’t want pure hatred, it’s good to know why this happens. Perhaps the technology you...
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Are people spending money to alter our tools? Good ‘ol performance management is a nice scenario here. In the old days when we had a staff of people creating spreadsheets, sending them to managers, getting them back for data scrubbing, aggregation, approval, and then upload to the HRMS, we’d often find that the spreadsheet...
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