Functional
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HRO – Success and Partnership
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The success rate of HRO contracts is bad to dismal. That isn’t to say that companies are not saving money, or that vendors are providing bad service levels. But…
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HRO Market Leaders
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It’s interesting that only several vendors hold a large majority of the market share in the HRO world – almost an 80/20 rule. If you look at the top…
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HRO – Innovation or Best Practices?
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There is a lot of debate when companies enter into HRO contracts about how much best practice a HRO vendor can bring to the table. There is also much…
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How Did They Get Here – Hewitt Associates
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The other day I was trying to remember what happened to a company in the benefits administration space I used to deal with quite regularly. Of course, as been…
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HRO – Defined
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I’ve debated HRO definitions here before. Is HRO any type of human resources outsourcing even if it’s just payroll to ADP? Or does HRO mean full BPO for HR…
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How To Annoy Your Peers
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I’ve been in all sorts of situations. From the smelly guy, to the office in front of the kitchen, to sitting behind the cell phone guy. The woman who…
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Hewitt’s Financial Results – What Do They Mean?
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Hewitt’s very public financial difficulties continue today, days after announcing quarter-end September 30, 2006 financial results. It is not my intention to single out Hewitt by writing about them…
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Some Things Should Never Be Outsourced?
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I’m not talking about the highly transactional stuff like payroll, benefits, or technology. In general, there’s a huge return on some of the administrative and transactional processes. What we’re…
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Social Security Reform Revisited
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This past week, President Bush resurrected the issue of Social Security Reform. As part of this political season, it seems he wants to flex some presidential muscle by attempting…
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Hewitt’s Lessons Learned
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From time to time companies exhibit moments of organizational maturity not often enough seen in the market. This week’s moment comes to us courtesy of Hewitt Associates’ Mike Wright,…
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100% Claims Audits Revisited
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Nearly one year ago, Double Dubs graciously asked me to be a regular contributor on this most amazing blog of his. I think all of us can agree that…
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Traditional Outsourcers – Vendor Updates
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Outsourcers: This is a rather boring category as there are only 2 traditional outsourcers worth mentioning. However, the last several years have been interesting for both of them, but…
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A Technological Approach to Claims Audit
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The last two weeks I wrote about the ineffectiveness of traditional claims audit and the inherent conflict of interest some companies face when they perform such audits. This week…
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Independent Consulting: Perception or Reality?
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Last week, Barbara Martinez wrote a very in-depth article which appeared on the front page of the Wall Street Journal (September 18, 2006; Page A1). A subscription to WSJOnline…
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Branding, Communications, Compensation, Engagement, HR Strategy, HR Technology, Talent Mgmt, Vendors, Workforce Planning
We Have Work to Do
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For all our lofty talk about employer branding, employee engagement, communications and change management, and for all the money we’ve been spending on implementing technology, process and workflow, we…
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TCO: Measuring Risk
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In a prior post I wrote about the Total Cost of Ownership (“TCO”) in the context of risk. Today I would like to write about techniques to measure the…
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Change Management, Communications, HR Strategy, HR Technology, Knowledge Mgmt, Learning Mgmt, Portal
HBR – P2P and Web 2.0 Leadership Development
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In 1995, two young U.S. Army officers who had been friends at West Point found themselves living down the street from each other at a base near Honolulu. Nate…
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Leaves Administration Software
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I’ll quietly admit that I don’t know enough about absence management and leaves administration. About all I know is that FMLA, state permutations around FMLA and absence policies are…
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Total Comp Integration
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One of the beautiful things about integrated total compensation is that it’s easy to get – you can buy if from any one of hundreds of vendors. (there are…
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Performance Management to Compensation Management Integration
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Unfortunately for most managers, technologists usually see a need to integrate performance scores with the compensation planning tools, but not much more than that. The reality is that if…