Hewitt has a lovely article in their Hewitt Magazine Online entitled “The Science of Customer Experience.” ((Volume 9 Issue 2. Retrieved from www.hewitt.com on December 18, 2006.)) While I’m really

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The NY Times ran an article about Google using a new algorithm to search through their 100,000 resumes they receive every month. Initially I was really excited to read this

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So Oracle continues its spending spree.  The ERP’s already have the best data warehouse products around.  Oracle has PeopleSoft EPM and their purchase of Siebel also included components they could

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Much of this is old news, but a few interesting tidbits crossed my path and I thought I’d do a fuller update. Of main interest and something I didn’t really

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There was a question posed on the web a while back (I’m hard pressed to find it) asking what linkages were important to the performance of an HR organization. I’m

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Service Oriented Architecture (SOA) is not just an enabler of business process and data integration. It allows your business intelligence engine to function as a single entity rather than multiple

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I’ve previously defined HR strategy as any direction that “shapes the workforce.”  Whether this is creating an employer brand that influences they type of people you recruit, creating talent policies

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The last two weeks I wrote about the ineffectiveness of traditional claims audit and the inherent conflict of interest some companies face when they perform such audits.  This week I’d

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In a prior post I wrote about the Total Cost of Ownership (“TCO”) in the context of risk.  Today I would like to write about techniques to measure the cost

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You can automate everything, have wickedly cool workflow ((I think I just let everyone know what generation I’m from)), and perfection in the user interface. It’s all meaningless if your

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Integration between the various functional “modules” that make up a talent management suite (TMS) are numerous, and in the next couple of days, I’ll cover a couple variations. The first

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Unfortunately for most managers, technologists usually see a need to integrate performance scores with the compensation planning tools, but not much more than that. The reality is that if you

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Here starts another series, this time on integration and in response to a rather surprising showing of interest in Performance Management Integration back in early August. In this series, I’ll

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(A response to Jason Corsello) Usually I would say rebuttal instead of response, but Jason has this one right on.  If you don’t read his site, start now by going

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I’m looking at a convergence of talent, portals and business intelligence.  The next wave of technology is not around any specific functionalty.  The next wave is going to be about

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Siebel Analytics is the first step to Fusion While the Siebel acquisition brought market-leading CRM to Oracle’s portfolio, executives have repeatedly referred to Siebel Analytics, technology that Siebel itself bought

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Given my last post, I’m not going to talk about ad hoc tools. Rather I’ll cover the true BI suites that also encompass ad hoc tools. Here’s my list of

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I’ve realized that I may never have put together a comprehensive list of what I consider to be crucial to the reporting function. From a technology and application perspective, there

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The Conference Board of Canada did an interview with Dave Ulrich where he stated “the 21st century will belong to human resources and to organizational capabilities.” ((Thanks to Romain of

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I found this article in CFO Magazine’s online Fall 2005 issue. The full text is quite long and located here. It is a well written piece by Scott Leibs from

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