HRaaS

Every now and then I think I have a thought that is pure genius. This is not one of them. Instead, every now and then I have a thought that

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HRO has seemed dead for at least a couple of years now.  A couple years ago it was almost all I was writing about, and there were mega deals to

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Hopping on the 2.0 bandwagon, the Outsourcing Institute put out their Outsourcing 2.0 whitepaper, much to my entertainment. How do we know when we’ve reached an Outsourcing 2.0 environment? Web

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“Several factors are spurring the growth. New software design and delivery models allow many more instances of an application to run at once in a common environment, so providers can

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We’ve all been dealing with call centers getting routed to India for a few years now.  In the beginning, the experiences were horrible as people navigated the many communications, process

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Jason Corsello recently posted a great analysis of the state of HRO.  His take is that the industry is on it’s 3rd generation of development, and the description of these

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The only consistent feature in all of your dissatisfying relationships is you. ((Despair.com)) I often see organizations who have many vendor relationships that are either marginally successful or complete failures.

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In case you missed it, HRO Today recently reported the following: “A former president of national accounts at competitor ADP, Jay C. Rising, 50, has been named president of Hewitt’s

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A company that will go to the ends of the Earth for its people will find it can hire them for about 10% of the cost of Americans. ((Despair.com)) I

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Much of the talk about offshoring is about India and China. With good reason too. India and China both have over 1B people each, and if you think about the

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Who’s paying attention?  Did the value of HRO deals go down in 2006?  Sure, there were much fewer $1B deals, but what was the cause of that?  Were there overall

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Michael Specht pointed me at this video link where he drew out the following thought: “the 25% of China population with the highest IQ is larger than the total population

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That was the headline that greeted me when I opened up my Atlanta Journal Constitution Business section last Thursday.  Right there below the fold.  Plain as day.  My heart began

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For some people it’s not whether to outsource, but how much? There are degrees of technology outsourcing, services and full BPO. There are a few areas where outsourcing is pretty

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People in the U.S.often complain that the loss of jobs to countries like Mexico, India and China are ruining the economy. Unemployed people from manufacturing sectors can’t find jobs, and

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Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken HRO

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In March of 2006, a study by Forrester Research was released which ranked ExcellerateHRO as a “Leader” among HR BPO providers.  Excuse me?  I mean who were these guys?  Anyone

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Next in our “How did they get here” series, I take a look at ADP, perhaps the most acquisitive organization in the payroll / HR / benefits space.  As such,

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It’s interesting that only several vendors hold a large majority of the market share in the HRO world – almost an 80/20 rule.  If you look at the top 3

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There is a lot of debate when companies enter into HRO contracts about how much best practice a HRO vendor can bring to the table. There is also much conversation

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