Outsourcing
-
HRaaS
.
Every now and then I think I have a thought that is pure genius. This is not one of them. Instead, every now and then I have a thought…
-
HRO is not Dead
.
HRO has seemed dead for at least a couple of years now. A couple years ago it was almost all I was writing about, and there were mega deals…
-
Outsourcing 2.0
.
Hopping on the 2.0 bandwagon, the Outsourcing Institute put out their Outsourcing 2.0 whitepaper, much to my entertainment. How do we know when we’ve reached an Outsourcing 2.0 environment?…
-
McKinsey on SaaS
.
“Several factors are spurring the growth. New software design and delivery models allow many more instances of an application to run at once in a common environment, so providers…
-
Offshoring and Chinese English
.
We’ve all been dealing with call centers getting routed to India for a few years now. In the beginning, the experiences were horrible as people navigated the many communications,…
-
Redefining HRO
.
Jason Corsello recently posted a great analysis of the state of HRO. His take is that the industry is on it’s 3rd generation of development, and the description of…
-
Real Lesson From Despair.com: Dysfunction
.
The only consistent feature in all of your dissatisfying relationships is you. ((Despair.com)) I often see organizations who have many vendor relationships that are either marginally successful or complete…
-
More Changes at Hewitt
.
In case you missed it, HRO Today recently reported the following: “A former president of national accounts at competitor ADP, Jay C. Rising, 50, has been named president of…
-
Real Lesson From Despair.com: Discovery
.
A company that will go to the ends of the Earth for its people will find it can hire them for about 10% of the cost of Americans. ((Despair.com))…
-
Offshoring Disproportionately Effects the U.S.
.
Much of the talk about offshoring is about India and China. With good reason too. India and China both have over 1B people each, and if you think about…
-
Top HRO Deals
.
Who’s paying attention? Did the value of HRO deals go down in 2006? Sure, there were much fewer $1B deals, but what was the cause of that? Were there…
-
Globalization, Economic Scale, and Talent – The Realities of Asia
.
Michael Specht pointed me at this video link where he drew out the following thought: “the 25% of China population with the highest IQ is larger than the total…
-
Equifax to buy top payroll-service firm
.
That was the headline that greeted me when I opened up my Atlanta Journal Constitution Business section last Thursday. Right there below the fold. Plain as day. My heart…
-
HRIT: To Outsource or Not to Outsource… That is the Question
.
For some people it’s not whether to outsource, but how much? There are degrees of technology outsourcing, services and full BPO. There are a few areas where outsourcing is…
-
Fear Automation, Not Oursourcing
.
People in the U.S.often complain that the loss of jobs to countries like Mexico, India and China are ruining the economy. Unemployed people from manufacturing sectors can’t find jobs,…
-
Where are the HRO Successes?
.
Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken…
-
How Did They Get Here – ExcellerateHRO
.
In March of 2006, a study by Forrester Research was released which ranked ExcellerateHRO as a “Leader” among HR BPO providers. Excuse me? I mean who were these guys? …
-
How did they get here – ADP
.
Next in our “How did they get here” series, I take a look at ADP, perhaps the most acquisitive organization in the payroll / HR / benefits space. As…
-
HRO Market Leaders
.
It’s interesting that only several vendors hold a large majority of the market share in the HRO world – almost an 80/20 rule. If you look at the top…
-
HRO – Innovation or Best Practices?
.
There is a lot of debate when companies enter into HRO contracts about how much best practice a HRO vendor can bring to the table. There is also much…