Outsourcing
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How Did They Get Here – Hewitt Associates
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The other day I was trying to remember what happened to a company in the benefits administration space I used to deal with quite regularly. Of course, as been…
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HRO – Defined
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I’ve debated HRO definitions here before. Is HRO any type of human resources outsourcing even if it’s just payroll to ADP? Or does HRO mean full BPO for HR…
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Hewitt’s Financial Results – What Do They Mean?
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Hewitt’s very public financial difficulties continue today, days after announcing quarter-end September 30, 2006 financial results. It is not my intention to single out Hewitt by writing about them…
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Some Things Should Never Be Outsourced?
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I’m not talking about the highly transactional stuff like payroll, benefits, or technology. In general, there’s a huge return on some of the administrative and transactional processes. What we’re…
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Hewitt’s Lessons Learned
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From time to time companies exhibit moments of organizational maturity not often enough seen in the market. This week’s moment comes to us courtesy of Hewitt Associates’ Mike Wright,…
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Traditional Outsourcers – Vendor Updates
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Outsourcers: This is a rather boring category as there are only 2 traditional outsourcers worth mentioning. However, the last several years have been interesting for both of them, but…
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Mid Market HRO
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HRO is well established as a trend for the next several years, and it is more than reasonable that the mid market will begin adopting this fairly expensive service…
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Russ Fradin: The New CEO at Hewitt Associates
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Last week I promised to write about measuring risk related to group benefit plans and techniques on evidence based cost avoidance (when I put it that way, it sounds…
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ADP Aquires Employease
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OK, as ths Employease press release says, they only agreed to do so, but it’s a great move assuming it gets past all the regulatory stuff. ((Got this through…
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HR Function Commoditization – The Future of HR
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57 years ago ADP commoditized payroll. You have 100 earnings codes, a specific set of parameters each code can have, and if you want to go outside those parameters,…
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TCO in the Context of Risk
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Many regular readers of SystematicHR know that I conducted a Total Cost of Ownership study to determine the cost of benefits administration. The results were released last December. Double…
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The True Costs of Unionization
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In an attempt to be apolitical (which is truly difficult for me), I was reading a New York Times article about United mechanics entering into a training program after…
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Relationship Management – Measuring Satisfaction
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How do you know when an outsourcing initiative has been successful? At what point can you sit back, look at all that has been done and actually congratulate yourselves…
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TCO and the Line Manager
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In the jobs I had before I started my own business, I always felt an important part of my responsibility was to develop the people who reported to me….
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So You’ve Been Retained: Part 3
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What to do now? Some organizations are great at redefining roles. Others are terrible. Honestly, it’s part of the change management process, but again, some are great at change…
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So You’ve Been Retained: Part 2
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Coping with the loss of friends and associates (the guilty survivor) One of the worst things for both management and the retained organization is deciding and coping with the…
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So You’ve Been Retained: Part 1
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Who are you? With the recent glut of HRO and other outsourcing deals, it’s obvious that some employees are going to be invited to stick around, and others will…
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How Much Can Outsourcing Really Save?
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I set this article aside some time ago with the intention of commenting on it at some point. Now is as good a time as any. The story, “Survey:…
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Shake up at Hewitt
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The rumors have been around in the market for some time now, but this past week it showed up in print: What does surprise Pramuk and other experts, however,…
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It’s Offshoring, Not Outsourcing!!!!
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I am taking a break this week from my discussion of vendor management in order to use this particular platform to rant a bit about a pet peeve of…