Infographics Suck

I was riding my bike around Marin (north of San Francisco) this fall, it was a bit cloudy, grey and not as bright as usual.  Just the week before, I

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Cedar Crestone HR Technology Survey: Create a Winning HR Function

All too often, I get an industry report to read and end up saying to my colleagues, “wow this is crap.”  Case in point, at the end of 2012, I

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The Technology Does Not Sell

Years ago, there is a motorola executive was speaking to a group of students. He asks the students to answer a couple of simple questions, “who among you owns a

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Evaluating the Demo

I’ll admit that a while back (wow – are we going on 10 years now?) I was an SC.  You know – those guys from the vendors that the salespeople

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Differentiation in SaaS

A while back, I was an SC for a large vendor organization.  It was a lot of fun highlighting the great stuff in my applications (actually – those were the

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Taleo versus SuccessFactors

At the end of 2009, Bersin did a great analysis of the two organizations that I can’t really beat.  It’s a nice objective and score by score view of the

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I was actually asked by a client recently to increase the scope of my project – or at least the staffing model we were using.  There are a more than

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I must say that Jim Holincheck wrote a quite persuasive piece a couple months ago on why vendor scripted demos will go away.  In today’s environment of SaaS applications, it’s

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I’m not sure who first coined the term “shelfware.”  Most of our IT departments have all sorts of stuff we have purchased that we intend to implement but just haven’t

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Governance and scope creep is always one of the major problems in any project.  Limited resources and continuous demand from non-project needs both elongate projects and spread resources too thin. 

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The only consistent feature in all of your dissatisfying relationships is you. ((Despair.com)) I often see organizations who have many vendor relationships that are either marginally successful or complete failures.

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Oracle owns PeopleSoft, Sieble, and countless others.  Kenexa takes Brassring and Webhire.  ADP acquires someone every year or two.  There are some obvious things these vendors need to do to

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Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken HRO

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The success rate of HRO contracts is bad to dismal. That isn’t to say that companies are not saving money, or that vendors are providing bad service levels. But often,

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From time to time companies exhibit moments of organizational maturity not often enough seen in the market.  This week’s moment comes to us courtesy of Hewitt Associates’ Mike Wright, global

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Nearly one year ago, Double Dubs graciously asked me to be a regular contributor on this most amazing blog of his.  I think all of us can agree that what

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The last two weeks I wrote about the ineffectiveness of traditional claims audit and the inherent conflict of interest some companies face when they perform such audits.  This week I’d

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Last week, Barbara Martinez wrote a very in-depth article which appeared on the front page of the Wall Street Journal (September 18, 2006; Page A1).  A subscription to WSJOnline is

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How do you know when an outsourcing initiative has been successful? At what point can you sit back, look at all that has been done and actually congratulate yourselves on

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I set this article aside some time ago with the intention of commenting on it at some point.  Now is as good a time as any. The story, “Survey: Outsourcing

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