Vendor Mgmt
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All Posts, Engagement, Governance, HR Service Delivery, HR Strategy, HR Technology, Vendor Mgmt, Vendors
Cedar Crestone HR Technology Survey: Create a Winning HR Function
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All too often, I get an industry report to read and end up saying to my colleagues, “wow this is crap.” Case in point, at the end of 2012,…
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Enterprise Solutions, HR Technology, Innovation, Point Solutions, Portal, Service Delivery, Vendor Mgmt, Web 2.0
The Technology Does Not Sell
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Years ago, there is a motorola executive was speaking to a group of students. He asks the students to answer a couple of simple questions, “who among you owns…
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Evaluating the Demo
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I’ll admit that a while back (wow – are we going on 10 years now?) I was an SC. You know – those guys from the vendors that the…
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Differentiation in SaaS
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A while back, I was an SC for a large vendor organization. It was a lot of fun highlighting the great stuff in my applications (actually – those were…
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Taleo versus SuccessFactors
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At the end of 2009, Bersin did a great analysis of the two organizations that I can’t really beat. It’s a nice objective and score by score view of…
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Consulting Models
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I was actually asked by a client recently to increase the scope of my project – or at least the staffing model we were using. There are a more…
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The Vendor Demo Test Drive
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I must say that Jim Holincheck wrote a quite persuasive piece a couple months ago on why vendor scripted demos will go away. In today’s environment of SaaS applications,…
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UFO’s: Unfinished Objects
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I’m not sure who first coined the term “shelfware.” Most of our IT departments have all sorts of stuff we have purchased that we intend to implement but just…
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Agility Methods and Project Governance
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Governance and scope creep is always one of the major problems in any project. Limited resources and continuous demand from non-project needs both elongate projects and spread resources too…
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Real Lesson From Despair.com: Dysfunction
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The only consistent feature in all of your dissatisfying relationships is you. ((Despair.com)) I often see organizations who have many vendor relationships that are either marginally successful or complete…
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The Struggles of Vendor Integration
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Oracle owns PeopleSoft, Sieble, and countless others. Kenexa takes Brassring and Webhire. ADP acquires someone every year or two. There are some obvious things these vendors need to do…
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Where are the HRO Successes?
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Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken…
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HRO – Success and Partnership
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The success rate of HRO contracts is bad to dismal. That isn’t to say that companies are not saving money, or that vendors are providing bad service levels. But…
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Hewitt’s Lessons Learned
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From time to time companies exhibit moments of organizational maturity not often enough seen in the market. This week’s moment comes to us courtesy of Hewitt Associates’ Mike Wright,…
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100% Claims Audits Revisited
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Nearly one year ago, Double Dubs graciously asked me to be a regular contributor on this most amazing blog of his. I think all of us can agree that…
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A Technological Approach to Claims Audit
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The last two weeks I wrote about the ineffectiveness of traditional claims audit and the inherent conflict of interest some companies face when they perform such audits. This week…
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Independent Consulting: Perception or Reality?
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Last week, Barbara Martinez wrote a very in-depth article which appeared on the front page of the Wall Street Journal (September 18, 2006; Page A1). A subscription to WSJOnline…
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Relationship Management – Measuring Satisfaction
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How do you know when an outsourcing initiative has been successful? At what point can you sit back, look at all that has been done and actually congratulate yourselves…
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How Much Can Outsourcing Really Save?
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I set this article aside some time ago with the intention of commenting on it at some point. Now is as good a time as any. The story, “Survey:…