Build a culture of stopping to fix problems, to get quality right the first time.
I think the key message here is not that we should operate like a shop floor and allow any employee to stop a process at any time. Instead, there simply needs to be a culture that allows people to comfortably identify problems. It is in this type of culture where true forward progress often exists. When people actively look for problems for identification, they are actually looking for areas where processes can be improved. These are the beginnings of innovation which is where your company will be differentiated from all others.
5 responses to “The Toyota Way: Principle 5”
– Create continuous process flow to bring problems to the surface. The Toyota Way: Principle 3 – Use “pull” systems to avoid overproduction. The Toyota Way: Principle 4 – Level out the workload.The Toyota Way: Principle 5- Build a culture of stopping to fix problems, to get quality right the first time. The Toyota Way: Principle 6 – Standardized tasks are the foundation for continuous process improvement and employee empowerment.
– Create continuous process flow to bring problems to the surface. The Toyota Way: Principle 3 – Use “pull” systems to avoid overproduction. The Toyota Way: Principle 4 – Level out the workload.The Toyota Way: Principle 5- Build a culture of stopping to fix problems, to get quality right the first time. The Toyota Way: Principle 6 – Standardized tasks are the foundation for continuous process improvement and employee empowerment.
In addition to identifying problems, it’s about engaging and developing people to a level where they see problem solving as part of their job and developing leaders who look to improve processes rather than placing blame when a problem arises.
This is a very good principle. Acknowledging problems is the very first step in solving it.
And that works whether you are on a floor plan, part of any type of sequential process, or even with more collaborative processes.
As you point out, the ability to face problems when they appear is part of the culture of an organization
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