Creating Information from Knowledge from Collaboration

It’s nice being a consultant.  People like consultants because we have a specific approach to a problem.  We talk to lots of people, look at lots of documents, conduct workshops. 

Share
Web 2.0 for HR Call Centers

Call centers traditionally have a couple of major technologies sitting in them for HR.  We will usually have some sort of knowledgebase that contains access to policies, procedures, and prompts

Share