case management
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Creating Information from Knowledge from Collaboration
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It’s nice being a consultant. People like consultants because we have a specific approach to a problem. We talk to lots of people, look at lots of documents, conduct…
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Web 2.0 for HR Call Centers
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Call centers traditionally have a couple of major technologies sitting in them for HR. We will usually have some sort of knowledgebase that contains access to policies, procedures, and…