Nov 24, 2010

The web is alive with comparisons of Google Android phones and Apple iPhones.  While it seemed for a long time that the iPhone was going to own the market, Android has slowly picked up steam.  In fact, Apple may have made a serious miscalculation in tying themselves with the AT&T network and a limited population of cell phone users.  Meanwhile, Google...

Nov 22, 2010

Call centers traditionally have a couple of major technologies sitting in them for HR.  We will usually have some sort of knowledgebase that contains access to policies, procedures, and prompts to all sorts of questions and answers.  At the same time, we should always have case management going on at the same time – the system that tracks employee inquiries...

Nov 17, 2010

Saratoga says that large organizations have an average of 7 to 9 hierarchical levels.  This means from the top to the bottom, there are 8 layers of management.  I’m going to make some assumptions and say that a lot of these organizations (based on the fact that they are mostly older, more mature organizations), are brick and mortars.  The fact of the matter...

Nov 15, 2010

I’ve complained about information overload before.  As we get into lists and networks and blogs, and microblogs, we subject ourselves to information from increasingly diverse sources.  Some of these are annoying sources that we wish we didn’t have anything to do with (your nephew’s farmville updates on Facebook), while others are truly valuable if you...

Oct 13, 2010

There was a time when if you wanted to collaborate, the only way to do it was either walking over to someone and having a conversation, or perhaps you could call someone’s “secretary” and leave a message.  Then we got voice mail.  Then we got email.  We’ve been trapped in an email world for over a decade now, but it seems that the next shift is...

Sep 22, 2010

In most businesses, if the supply chain stops, everything stops.  Ford can’t make cars if they don’t have wheels, hospitals get pretty jammed up if all the CT machines are down, and most organizations wither away if the sales pipeline goes away.  You can view almost any portion of any business from a supply chain point of view.  In HR, we...

Sep 20, 2010

I know we don’t need any more buzzwords, but at the same time, HR and corporate organizations really seem to hate calling their internal blog, wiki, networking and collaboration tools “Social” media.  There is good reason for this as most organizations are not trying to encourage social behaviors at work, but professional networking, increasing...

Sep 13, 2010

I started systematicHR something like 5 years ago as a true weblog – a place where I could record my thoughts as I went through my daily reading and research.  More than 5 years after my first blog post that I never thought anyone would read but myself, systematicHR has really become my own personal brand.  It reflects a lot of who I am, what I’m...

Jul 19, 2010

It’s probably long past time to write some definitions.  In fact, I’ve done this before, probably every time I write a post about Web 2.0. A few years ago, I said that Web 2.0 would not be on the radar screens of HR for a couple of years, and sure enough, the last couple of years has seen a huge rise in interest about Web 2.0 and I think that the...

Jul 12, 2010

I don’t know about the rest of you, but pretty much every time I receive a notification about farmville or gangster wars on Facebook, I pretty want to shoot the senders.  If they are nieces or nephews, they get some allowances for being kids.  But when I get literally 5 or 6 notifications in a row from the same person (who I have worked with at some time or...