We\u2019ve been in love with self service, direct access, portals, and everything else that allows a user to interact with HR on her own.\u00a0 We have generically called self service and reporting tools portals, even though most of us don\u2019t really know what a portal is or does.\u00a0 Well, intuitively we do, a portal is just a simple portal into types of data.\u00a0 But a portal should be much more than just an employee self service transactional site.\u00a0 It should really serve multiple purposes and launch multiple types of functionality.\u00a0 The portal was once a technical term that involved all sorts of technologies to present a variety of data objects from multiple data sources into a single user experience.\u00a0 These multiple objects might be displayed in summary from as \u201cportlets\u201d which allowed further drill through and expansion into a selected area (data, topic or transaction).\u00a0 What is more important to me is not the nature of the technology, but what end users can now do in portals.<\/p>\n
So, what is a portal?<\/p>\n
First and foremost, most portals already have transactional capabilities that we called self service.\u00a0 These are the basics that we\u2019ve now had for a decade, where employees and managers alike can make changes that range from the simple address transaction to the more complex employee transfer.<\/p>\n
Second, the Analytics should be made available to managers (and sometimes even employees).\u00a0 The portal should be able to present core analytics and KPI\u2019s to a manager based on her level within the organization, business unit, and any other attribute that makes the selection of which KPI\u2019s are viewed meaningful.\u00a0 But then again, many of us have had analytics in our portals for a few years anyway.<\/p>\n
Third, we need to have an integrated knowledgebase.\u00a0 Here we start to get into more sophisticated service delivery concepts as opposed to just delivering a chunk of data.\u00a0 By making a searchable knowledgebase available, we\u2019ve now integrated how HR interacts with our customers from an informational perspective and moved away from the simple transaction processing.\u00a0 The more integrated your search is, the more successful you will be in driving transactions out of the HR staff.\u00a0 Usability is also king here, as the old 2 clicks to anywhere rule (the one that never ever worked to my knowledge) also applies here \u2013 2 clicks to any information an employee might need.<\/p>\n
Lastly, social software has been emerging for a few years now, and while it might be part of people\u2019s portals, HR and organizations in general are still trying to figure out how to apply it.\u00a0 Once you\u2019ve integrated knowledgebase, you then need to integrate all types of additional data such as wiki\u2019s and blogs to that same search framework.\u00a0 Tacking on how people connect is a complex leap from allowing people access to data in a knowledgebase or blog, but it\u2019s the same concept \u2013 you\u2019re helping people develop ways to get to data and information that is important to them.<\/p>\n
At the end of the day, I think we all realize that the corporate HR portal is developing rapidly from the simple data transactions that we\u2019ve lived with for years, and evolving into knowledge transactions.\u00a0 The first step of HR knowledgebase can quickly become professional knowledgebase and knowledge sharing, and then to connecting.\u00a0 This is what I think is next for portal anyway, what do you guys think?<\/p>\n","protected":false},"excerpt":{"rendered":"
We\u2019ve been in love with self service, direct access, portals, and everything else that allows a user to interact with HR on her own.\u00a0 We have generically called self service and reporting tools portals, even though most of us don\u2019t…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[27,2,7,46],"tags":[],"class_list":["post-1111","post","type-post","status-publish","format-standard","hentry","category-data-metrics","category-hr-technology","category-portal","category-web-20"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1111"}],"version-history":[{"count":1,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1111\/revisions"}],"predecessor-version":[{"id":1112,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1111\/revisions\/1112"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}