What defines process excellence?\u00a0 There are probably (at least) two parts of the equation.\u00a0 Efficiency is the most obvious, as people reengineer processes to make them faster and cheaper.\u00a0 The second part is equally important though, and achieving high quality must also be achieved or the efficiency is meaningless.<\/p>\n
When we talk about high quality processes from an HR point of view, we are often talking about data quality.\u00a0 High data quality from a process perspective involves a couple of things.\u00a0 First, it\u2019s about the total number of users and the control the organization has on the users.\u00a0 I\u2019ve been in organizations where the number of people who can create new hire records, edit positions in position management, and even add jobs numbers in the hundreds (high hundreds too).\u00a0 When you have this many people in the system editing the core tables and making revisions to employee records, the loss of controls is significant and the resultant impact on data quality reverberates all the way through to end state analytics (which are now off by a multiple of the total users).\u00a0 The number of total users you have at the beginning of the process will be directly proportional to the error rate for the employee data, but also directly proportional to the disaster you have in the ore tables.\u00a0 Have you ever seen organizations with more job codes than they have employees?\u00a0 Believe it or not, I have, and it\u2019s not uncommon.\u00a0 Whether it\u2019s simply finding ways to limit the population or thinking about implementing shared services, you must find ways to limit the total user population.<\/p>\n
The second is about pushing quality audits to the end user.\u00a0 If you wait until the records are saved, it\u2019s too late.\u00a0 Once rows have been added to the job table, or the employee records are committed, you need change rights, not simply update right to correct the problems.\u00a0 Post entry audits are also critical, but they should only be used to spot systematic issues with the process or audit macro level data.\u00a0 Process users at the entry point should be given tools to audit their own entries, or be given audit tools that can run queries prior to commit.<\/p>\n
The further forward you can push data quality to the beginning of the process, and the more you can control the initial steps, the much higher your end state quality will be.\u00a0 Saving yourself auditing on the back end spares you from the clean-up tasks and ultimately allows you to do the cools stuff around creating meaningful analytics (which now make sense because your quality is better).<\/p>\n","protected":false},"excerpt":{"rendered":"
What defines process excellence?\u00a0 There are probably (at least) two parts of the equation.\u00a0 Efficiency is the most obvious, as people reengineer processes to make them faster and cheaper.\u00a0 The second part is equally important though, and achieving high quality…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[48,8],"tags":[70,71],"class_list":["post-1141","post","type-post","status-publish","format-standard","hentry","category-hr-service-delivery","category-strategies","tag-process-excellence","tag-qa"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1141"}],"version-history":[{"count":5,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1141\/revisions"}],"predecessor-version":[{"id":1286,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1141\/revisions\/1286"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}