We always end up talking about employee adoption whenever we are implementing anything whether it\u2019s technology, process or anything else.\u00a0 When we talk about adoption, we\u2019re really talking change management, and in that we are talking about changing both behaviors of people as well as attitudes.\u00a0 We want to convert both their minds as well as their actions on a daily and ongoing basis.<\/p>\n
To really create change and adoption, we often talk about certain change paths we need to make inroads with.\u00a0 First, there has to be leadership support.\u00a0 Hey, if the leaders are not sure, there is no way we should be rolling anything out.\u00a0 They need to be on board and vocal about it.\u00a0 Second, employees need to feel like they have some skin in the game \u2013 like they have some form of influence in their own future.\u00a0 Third, they have to understand what the benefit it.\u00a0 And this benefit is not the benefit to the organization, it\u2019s the personal benefit they derive that makes them feel like it\u2019s worth the effort.\u00a0 In some cases, the organizational benefit will be the personal win.\u00a0 But lets face the facts, it isn\u2019t always.<\/p>\n
To really see successful adoption companies need to focus on the benefits of the user first and the benefits of the company second.\u00a0 You can\u2019t approach a user and ask them to change behaviors because it benefits the company.\u00a0 Companies need to approach the user and tell them how it will benefit them.\u00a0 This is a bit of psychological approach but it\u2019s important.\u00a0 Employees put their needs first and company needs second so if you show them how Enterprise 2.0 can help them make their job easier then they are much more likely to listen.\u00a0 ((Morgan, Jacob, December 21, 2009.\u00a0 \u201cStrategic Principles for Enterprise 2.0 Implementation.\u00a0 Retrieved from http:\/\/www.20adoptioncommunity.com\/ on December 22, 2009.))<\/p><\/blockquote>\n
The concept of the \u201cpersonal win\u201d has been being used for years by sales people.\u00a0 They realize that if you want an executive to buy a product, not only does it have to be the right thing for the organization, but the executive has to feel like they also derive some benefit.\u00a0 The same goes for employees.\u00a0 The personal win is not the threat of consequences if they don\u2019t adopt the program, and it\u2019s not usually the meager incentive compensation that is tied to performance either.\u00a0 Rather, it\u2019s how their lives are made easier, or given skills to make them more marketable, or provided with opportunities to interact with peers and supervisors.\u00a0 The personal win in most cases not only makes the employee more interested in the program, but it will increase their engagement to their job.\u00a0 Finding the right personal win tells employees that you\u2019re looking out for them as well as making their jobs easier.<\/p>\n
Jacob above is right.\u00a0 We don\u2019t usually tell people how the program benefits them.\u00a0 We assume people are so engaged that telling them it helps the company is all we need.\u00a0 I doubt we are really that good.\u00a0 We need to target our communications better and increase our adoption and success rates of implementations.<\/p>\n","protected":false},"excerpt":{"rendered":"
We always end up talking about employee adoption whenever we are implementing anything whether it\u2019s technology, process or anything else.\u00a0 When we talk about adoption, we\u2019re really talking change management, and in that we are talking about changing both behaviors…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[28,10,40,8,2,34],"tags":[83,452,82],"class_list":["post-1273","post","type-post","status-publish","format-standard","hentry","category-communications","category-engagement","category-enterprise-solutions","category-strategies","category-hr-technology","category-implementation","tag-adoption","tag-implementation","tag-personal-win"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1273"}],"version-history":[{"count":3,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1273\/revisions"}],"predecessor-version":[{"id":1275,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1273\/revisions\/1275"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}