{"id":1293,"date":"2010-02-11T01:00:23","date_gmt":"2010-02-11T09:00:23","guid":{"rendered":"https:\/\/systematichr.com\/?p=1293"},"modified":"2009-12-24T13:41:46","modified_gmt":"2009-12-24T21:41:46","slug":"support-versus-change-evolution-versus-revolution","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=1293","title":{"rendered":"Support versus Change, Evolution versus Revolution"},"content":{"rendered":"

Jacob Morgan wrote a piece about adoption a while back<\/a>, and he had a pretty interesting concept around supporting business process as opposed to change management.\u00a0 This is really quite new to me, as we\u2019ve always talked about change management and behavioral change as opposed to a softer concept of \u201csupport.\u201d<\/p>\n

You need to speak in terms of \u201csupporting\u201d rather than \u201cchanging\u201d.\u00a0 \u201cChange\u201d implies that people are doing things wrong.\u00a0 \u201cSupport\u201d however, implies that you recognize value of their efforts and you want to help further those efforts.\u00a0 You can\u2019t walk into a company and say \u201cyou guys are idiots, everything you\u2019re doing is wrong,\u201d because that\u2019s not going to accomplish anything.\u00a0 ((Morgan, Jacob, December 21, 2009.\u00a0 \u201cStrategic Principles for Enterprise 2.0 Implementation.\u201d))<\/p><\/blockquote>\n

There are a couple problems with this.\u00a0 Often, when you\u2019re implementing a new system rather than upgrading, you really are looking for opportunities to change the current business process.\u00a0 While we often implement on top of old process because we didn\u2019t do the proper amount of future state visioning prior to kicking off the implementation, the purpose of the implementation is usually to fix the old system or process.\u00a0 Seldom is it that we are spending millions on the implementation of a new product to simply support, enhance and bolster the existing.<\/p>\n

I\u2019m not sure you can\u2019t walk into a company and say \u201cyou guys are idiots.\u201d\u00a0 We\u2019ll, that\u2019s not how I do it, and rarely do I think anyone is an idiot.\u00a0 But it\u2019s pretty common that I know their process has room for fundamental change and in most cases, they are hiring me because they know it too.\u00a0 Same goes for implementing software, they usually know they need the help.<\/p>\n

I\u2019ll admit that the same does not go for the end user.\u00a0 The end user does not see business process at the same level that corporate sponsors of these projects do, and often do think that all is ok.\u00a0 But they also don\u2019t necessarily see the opportunities that lie in leading practices around the HR industry either.\u00a0 This is where adoption really occurs, is the end user and helping them get to a point of understanding that not only is this better for the organization, but also where the enhancements that will help them grow also.<\/p>\n

I don\u2019t think we are usually \u201csupporting\u201d or \u201cevolving\u201d their current business state.\u00a0 I think usually we are trying to change things up.<\/p>\n","protected":false},"excerpt":{"rendered":"

Jacob Morgan wrote a piece about adoption a while back, and he had a pretty interesting concept around supporting business process as opposed to change management.\u00a0 This is really quite new to me, as we\u2019ve always talked about change management…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[37,48,8,2,34,11,3],"tags":[83,96,453,452,97,95],"class_list":["post-1293","post","type-post","status-publish","format-standard","hentry","category-change-management","category-hr-service-delivery","category-strategies","category-hr-technology","category-implementation","category-service-delivery","category-vendors","tag-adoption","tag-change","tag-change-management","tag-implementation","tag-process","tag-support"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1293"}],"version-history":[{"count":2,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1293\/revisions"}],"predecessor-version":[{"id":1296,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1293\/revisions\/1296"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}