{"id":1375,"date":"2010-06-20T01:00:00","date_gmt":"2010-06-20T09:00:00","guid":{"rendered":"https:\/\/systematichr.com\/?p=1375"},"modified":"2010-06-11T15:12:40","modified_gmt":"2010-06-11T23:12:40","slug":"employee-portal-experience-fundamentals","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=1375","title":{"rendered":"Employee Portal Experience Fundamentals"},"content":{"rendered":"

\"\"<\/a>Portal redesign is fun these days.\u00a0 Creating widgets from our talent management systems and plugging in cool looking, drillable analytics from the business intelligence engine (also widgetized) is pretty cool.\u00a0 The technology advances in the last few years that allow you to take a standard portal and natively configure and insert your widgets (portlets, pagelets, whatever) has expanded significantly to allow non-giant organizations to have cool employee oriented technologies.\u00a0 The problem when we go through employee experience and redeisgn projects, is that we don\u2019t quite get the point of what we\u2019re trying to accomplish.<\/p>\n

All the redesign in the world does not mitigate the core problem we have in HR portals:\u00a0 Employees don’t come to the portal because they want to, they come because they have to.<\/p>\n

We make beautiful portal experiences for people.\u00a0 We have long since applied single sign-on.\u00a0 We\u2019ve started porting external application functionality into the environment.\u00a0 We\u2019ve even started thinking about single workflow engines that will transact data across multiple applications.\u00a0 But we\u2019re still designing (and spending huge sums of money) for a population that visits us only unwillingly.\u00a0 It\u2019s all very nice that we want the experience to be lovely when someone gets there, and I\u2019m pleased that we\u2019re making it so efficient for them.\u00a0 None of this changes the fact that they really didn\u2019t want to come in the first place.<\/p>\n

Lets face it, employees utilize HR service delivery when they have a problem.\u00a0 Payroll broke for them, they can\u2019t figure out why their doctor is not on the list, the bonus payment seems wrong, they can\u2019t find where the forms library is on-line.\u00a0 They never call for cool things like they do in the rest of the business, \u201cHey, i needed to collaborate and get your thoughts on a project.\u201d\u00a0 Manager\u2019s don\u2019t really call for help understanding their talent.\u00a0 We still have to push out our services.<\/p>\n

Even with the coolest manager experiences, we\u2019re still only attracting MAYBE 5% of the manager population to self motivate and come to the portal.\u00a0 So what we\u2019ve done is spend tons of money on the portal, although I do agree that the money should have been spent.\u00a0 However, and equal or larger sum of money should also have been spent on other areas of HR Service Delivery.\u00a0 As technologists, we often focus on the portal redesign, but portal does not exist in a microcosm all alone.\u00a0 Portal is just an enabler in HR to drive fewer calls and increase the strategic purpose of the deployed HR group.<\/p>\n

Not only do call center reps need to be directing traffic back to the portals, but deployed HR must simultaneously be strategically partnering with the managers, ALWAYS using the portal as a tool in their conversations.\u00a0 Portals actually do present value, but our customers don\u2019t realize what that value is yet.\u00a0 Redesign is needed, but redesign in and of itself will not drive traffic.<\/p>\n","protected":false},"excerpt":{"rendered":"

Portal redesign is fun these days.\u00a0 Creating widgets from our talent management systems and plugging in cool looking, drillable analytics from the business intelligence engine (also widgetized) is pretty cool.\u00a0 The technology advances in the last few years that allow…<\/p>\n","protected":false},"author":1,"featured_media":1420,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[48,2,7,46],"tags":[456,435,161],"class_list":["post-1375","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-service-delivery","category-hr-technology","category-portal","category-web-20","tag-hr-service-delivery","tag-portal","tag-redesign"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1375"}],"version-history":[{"count":2,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1375\/revisions"}],"predecessor-version":[{"id":1376,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1375\/revisions\/1376"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/media\/1420"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}