{"id":145,"date":"2005-03-31T10:37:00","date_gmt":"2005-03-31T18:37:00","guid":{"rendered":"https:\/\/systematichr.com\/?p=145"},"modified":"2005-12-02T21:05:59","modified_gmt":"2005-12-02T21:05:59","slug":"implementation-glitches-and-huge-clients","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=145","title":{"rendered":"Implementation glitches and huge clients"},"content":{"rendered":"<div style=\"clear:both;\"><\/div>\n<p>Apparently Fidelity&#8217;s benefit administration services division screwed up 22,000 GM employees and retirees who no longer have benefits (temporarily).  Now, I don&#8217;t usually comment on benefits administration, but as this is part of Fidelity&#8217;s larger HRO offering, I will.  I don&#8217;t have a link for you, but it&#8217;s an Associated Press article titled &#8220;Computer Glitch Cuts Benefits for 22,000 at GM.&#8221;<\/p>\n<p>There are probably a couple of contributing factors (all of the following are my assumptions based on experience). <\/p>\n<p>First, GM probably forced a fast implementation.  Fast implementations when there is complexity and a huge population are very risky.  There simply isn&#8217;t enough time to test and audit.  Unfortunately, when a client is this big, they can demand fast implementations as part of the sales negotiations.<\/p>\n<p>Second, Fidelity&#8217;s main obstacle seemed to be a lack of control and process around their data import\/data conversion from the previous systems.  You&#8217;d think that they would be good at data conversion, but apparently the conversion dropped employees, dependents, reitrees, etc&#8230;  (ouch &#8211; retirees without benefits).<\/p>\n<p>Bottom line:  in major implementations, take it slow, audit well, put in solid process change around the new technology.  Without this, you are setting yourself up for failure and termination.<\/p>\n<p>As if GM doesn&#8217;t have enough problems already, the UAL said &#8220;virtually anything that could go wrong, has.&#8221;<\/p>\n<div style=\"clear:both; padding-bottom: 0.25em;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Apparently Fidelity&#8217;s benefit administration services division screwed up 22,000 GM employees and retirees who no longer have benefits (temporarily). Now, I don&#8217;t usually comment on benefits administration, but as this is part of Fidelity&#8217;s larger HRO offering, I will. I&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[17,3],"tags":[],"class_list":["post-145","post","type-post","status-publish","format-standard","hentry","category-hro","category-vendors"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=145"}],"version-history":[{"count":0,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/145\/revisions"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}