{"id":1789,"date":"2011-03-02T01:00:53","date_gmt":"2011-03-02T09:00:53","guid":{"rendered":"https:\/\/systematichr.com\/?p=1789"},"modified":"2011-02-05T18:11:25","modified_gmt":"2011-02-06T02:11:25","slug":"please-don%e2%80%99t-do-it","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=1789","title":{"rendered":"Please Don\u2019t Do It"},"content":{"rendered":"<p>I have to admit that I spend more time in airports than I would like to admit.\u00a0 This means that I spend some time in airport bathrooms where a very disturbing event happens with unbelievable frequency.\u00a0 I\u2019d say that about every other trip to the bathroom, someone is in there talking on the phone.\u00a0 I don\u2019t mean listening to a conference call while on mute.\u00a0 I mean ON THE PHONE TALKING!\u00a0 I\u2019ve heard people talking on the phone while in a stall!\u00a0 (seriously guys, GROSS!!)\u00a0 Perhaps it\u2019s rather mean of me, but whenever I see this, my immediate reaction is to flush the closest toilet three times in immediate succession.\u00a0 ((I\u2019m also the guy who walks down the aisle on the plane and feels perfectly comfortable exclaiming, \u201cwhoever that is, you gotta stop farting!\u201d))<\/p>\n<p>Here\u2019s my \u201cplease don\u2019t\u201d list based on preventable stuff I\u2019ve seen in the past year:<\/p>\n<ul>\n<li>Don\u2019t outsource and think that everything will be handled.\u00a0 Retain some key people.\u00a0 You outsourced transactions, not strategy, so keep a retained strategic organization at the very least.<\/li>\n<li>Don\u2019t implement without doing some high level process design first.\u00a0 If you feel like being a taker of any and all process flows your vendor is going to give you, then so be it.\u00a0 But chances are you do have a legitimate business requirement that will drive better adoption if you implement it, and chances are also that your vendor can handle it.\u00a0 If you wait to look at processes until implementation, it\u2019s probably too late.<\/li>\n<li>Don\u2019t think that automation and self service is the same as usability.\u00a0 They are not.\u00a0 We are often so pleased with ourselves that we moved another transaction to the web that we have completely forgotten that the overall organizational impact is negative.\u00a0 If we didn\u2019t craft the transaction the right way, we may have decreased data quality, and we probably increased the overall organizational burden to complete the transaction.<\/li>\n<li>Don\u2019t think you\u2019re special.\u00a0 Every organization thinks they are unique.\u00a0 Let me tell you, you really are not.\u00a0 If all of you were unique, Software as a Service would not exist.\u00a0 ERP would be king and every organization in the world would be driving major customization to make things work.<\/li>\n<li>Don\u2019t give up on the culture.\u00a0 I remember an agricultural company that employed migrant farmworkers and needed to automate benefits enrollments to the web (about 8 years ago).\u00a0 HR was determined that these workers could not possibly have computers let alone internet connections.\u00a0 In the end, they got a 60% on-line enrollment rate, seriously modifying their expectations.\u00a0 Remember, these are migrant farm workers.\u00a0 When we think culture or politics is too much of an obstacle, realize that it is not.<\/li>\n<li>Don\u2019t forget that the technology is the smallest part of the implementation.\u00a0 It takes all our time and costs a whole lot of money, but the end of the story is not about the technology, but the processes you built around it and how you deployed it.\u00a0 The technology does not solve anything \u2013 it allows HR to solve whatever issues are out there with new tools.<\/li>\n<\/ul>\n<p>I could probably go on and on, but this plane is about to land.\u00a0 If I\u2019m ever on the phone with you and I hear 3 flushes in quick succession, I\u2019m hanging up on you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have to admit that I spend more time in airports than I would like to admit.\u00a0 This means that I spend some time in airport bathrooms where a very disturbing event happens with unbelievable frequency.\u00a0 I\u2019d say that about&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1812,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[21,2],"tags":[289,451,97,165,288],"class_list":["post-1789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-branding","category-hr-technology","tag-culture","tag-outsourcing","tag-process","tag-technology-roadmap","tag-unique"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1789"}],"version-history":[{"count":1,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1789\/revisions"}],"predecessor-version":[{"id":1813,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1789\/revisions\/1813"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/media\/1812"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}