{"id":1892,"date":"2011-09-13T01:00:08","date_gmt":"2011-09-13T09:00:08","guid":{"rendered":"https:\/\/systematichr.com\/?p=1892"},"modified":"2011-09-12T09:00:25","modified_gmt":"2011-09-12T17:00:25","slug":"missing-steps","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=1892","title":{"rendered":"Missing Steps"},"content":{"rendered":"

I started my day on Monday at 4am when my cab picked me up to head to the airport.\u00a0 As he missed the airport exit (how does that even happen?) I thought to myself that missing my plane would cause me to miss a series of 4 conference calls in the afternoon.\u00a0 Given that it was a 5 hour flight, that would also mean that I\u2019d wind up on the redeye later in the afternoon, but still miss the start time for my meeting the following morning.\u00a0 One I realized that there seems to be very little slack in my week\u2019s schedule.\u00a0 Any one thing goes wrong, my week falls apart and I start cancelling things.\u00a0 Luckily for me, I actually had to build some time for me to get to the airport early and do a call in the airport lounge (which I missed).<\/p>\n

We often time our HR technology projects based on fictitious end dates.\u00a0 Sure, there are a few out there that make a whole lot of sense.\u00a0 It\u2019s really nice if payroll implementations can go live on January 1.\u00a0 It\u2019s nice if new benefits vendors go live in time for a new open enrollment season.\u00a0 But every once in a while, our CEO tells us in October that we had better have a new, global talent management system by January 1 in time for February performance reviews.\u00a0 Huh?<\/p>\n

In most of our projects, we have actually messed up our overall project timelines.\u00a0 We don\u2019t spend enough time thinking about some fairly significant parts of an implementation.\u00a0 We\u2019re all about getting the requirements blueprint down and hitting the config tables.\u00a0 As you all know, I\u2019m a big fan of prep.\u00a0 When we rush into implementations, there just isn\u2019t enough time to reengineer our processes and realign what we are doing to our core HR strategies.\u00a0 We find out over and over again that we\u2019ve simply reimplemented the same processes or the same config and not made HR any better.\u00a0 We find out that we didn\u2019t spend time cleaning up our data and our reports are still horrible.<\/p>\n

    \n
  1. Map to our mission and create actionable measurements of progress \u2013 Just because we map to our mission in the business case to implement a new system, does not mean we can stop measuring success.\u00a0 Success needs to be measured before implementation, during implementation, and score carded repeatedly after go live.<\/li>\n
  2. Improve the quality of our data \u2013 data cleansing is not always sufficient.\u00a0 Yes, it\u2019s true that we should not just import data and begin a new system with the same crappy data that we had before, but it is equally wrong to clean the data without addressing the fundamental problems that created the bad data in the first place.\u00a0 More on this in the next bullet.<\/li>\n
  3. Redesign our processes \u2013 Process redesign is not just for the sake of aligning process with the new technologies.\u00a0 It\u2019s an opportunity to address other issues within your environment.\u00a0 Often, our processes are actually the cause of data issues we have.\u00a0 Because we don\u2019t use high quality data practices throughout our workflow, we end up auditing data on the back end when we catch only a fraction of the issues rather than ensuring high data quality throughout.<\/li>\n<\/ol>\n

    If we miss a step, it does not mean we don\u2019t go live.\u00a0 Nor does it mean that our implementation was not any good.\u00a0 However, it might mean that our long term success is suboptimal.\u00a0 For HR to have continued credibility with upper management, we have to do all the steps that it takes to create long term success.<\/p>\n","protected":false},"excerpt":{"rendered":"

    I started my day on Monday at 4am when my cab picked me up to head to the airport.\u00a0 As he missed the airport exit (how does that even happen?) I thought to myself that missing my plane would cause…<\/p>\n","protected":false},"author":1,"featured_media":1898,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[37,40,48,8,2,34],"tags":[184,452,97,323,324],"class_list":["post-1892","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management","category-enterprise-solutions","category-hr-service-delivery","category-strategies","category-hr-technology","category-implementation","tag-data-quality","tag-implementation","tag-process","tag-success","tag-workflow"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1892"}],"version-history":[{"count":1,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1892\/revisions"}],"predecessor-version":[{"id":1899,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/1892\/revisions\/1899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/media\/1898"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}