{"id":2008,"date":"2012-12-05T10:00:43","date_gmt":"2012-12-05T18:00:43","guid":{"rendered":"https:\/\/systematichr.com\/?p=2008"},"modified":"2012-12-01T21:49:14","modified_gmt":"2012-12-02T05:49:14","slug":"i-can-finally-buy-my-father-a-smart-phone","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=2008","title":{"rendered":"I Can Finally Buy My Dad a Smart Phone"},"content":{"rendered":"

\"\"<\/a>Just a couple years ago, my parents came back to the US after years of being overseas missionaries.\u00a0 They have been in Siberia, on a random island in the Pacific, etc\u2026 and they came back to a world where cell phones were ubiquitous and information was accessible everywhere.\u00a0 My father is now over 70 years old, and he loves gadgets and toys of the electronic variety.\u00a0 However, simple things like programming a new DVD player can elude him \u2013 not because he could not do it 15 years ago (I guess that would have been a VCR), but because it really is a bit different.<\/p>\n

A couple years ago I bought my parents cell phones and put them on my plan.\u00a0 This way they would have something in the case of an emergency, and of course a way to call me for free without paying long distance.\u00a0 I\u2019ve held off of buying my dad a smart phone though since I wasn\u2019t sure if the whole thing would be a bit daunting.\u00a0 Sure enough he\u2019d love it, but I didn\u2019t think he\u2019d use it to 20% of its capabilities.\u00a0 However, the time has come that I think I can do it.\u00a0 No \u2013 it\u2019s not going to be the iPhone, and certainly not an Android (my OS of coice).\u00a0 I think I\u2019m going to get him a WP8 phone.\u00a0 Yep \u2013 Microsoft has finally created something that I can give my dad and not even worry about having to teach him how to use it.\u00a0 The thing is marvelous \u2013 it works the way it should, it\u2019s totally intuitive, notifications happen in the live tile rather than in some random notification area, etc\u2026\u00a0 This is a phone that my dad will understand, and I don\u2019t even have to give him mor than 30 minutes of training.<\/p>\n

I\u2019m reminded about heading to India a few weeks ago where I was coordinating some UAT for a new core HRMS I was helping to implement.\u00a0 I\u2019d stand in front of a group of managers, give them the 5 minute pitch about why we were changing and who the vendor was.\u00a0 Then I\u2019d give them the 3 minute orientation to the product.\u00a0 \u201cHere\u2019s where your ESS is, MSS, reports, and search\u201d basically, and then let them loose with their scenarios and see what happened.\u00a0 Unbelievably (to me) the managers unanimously walked out having figured out the product on their own, and all had great experiences.\u00a0 Of course there was a feedback comment here and there, but all in all, these untrained managers just did their thing and got it right.<\/p>\n

All UX should be this easy.\u00a0 Throughout the ERP era, we were so used to overloading the managers with complexity and data that we assumed they wanted.\u00a0 At the end of the day, they really needed something they could understand immediately upon login (the 3 times a year that they actually logged in).\u00a0 And really, they didn\u2019t want data \u2013 they wanted insightful information about their workers.\u00a0 The data just turned out to be overload.<\/p>\n

I\u2019m pretty pleased about this decision to get my father a smart phone.\u00a0 Not only am I going to get him more connected, but I know he will be really engaged with the tool \u2013 the man is going to have fun with it.\u00a0 He\u2019ll have a phone, but now I can text him and know he\u2019ll get it, he will also have easy email, an easy way to send photos to me from his phone, etc.\u00a0 In other words, I\u2019ll have given him a tool that will make him more productive because he can use it.\u00a0 Less really is more.<\/p>\n

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Just a couple years ago, my parents came back to the US after years of being overseas missionaries.\u00a0 They have been in Siberia, on a random island in the Pacific, etc\u2026 and they came back to a world where cell…<\/p>\n","protected":false},"author":1,"featured_media":2011,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[37,45,28,10,19,48,8,2,11,46],"tags":[83,437,154,349],"class_list":["post-2008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management","category-collaboration","category-communications","category-engagement","category-topics","category-hr-service-delivery","category-strategies","category-hr-technology","category-service-delivery","category-web-20","tag-adoption","tag-engagement","tag-user-experience","tag-ux"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/2008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2008"}],"version-history":[{"count":10,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/2008\/revisions"}],"predecessor-version":[{"id":2264,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/2008\/revisions\/2264"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/media\/2011"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}