{"id":2124,"date":"2012-10-15T10:00:41","date_gmt":"2012-10-15T18:00:41","guid":{"rendered":"https:\/\/systematichr.com\/?p=2124"},"modified":"2012-12-24T18:53:43","modified_gmt":"2012-12-25T02:53:43","slug":"feedback-and-calling-bs-in-social","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=2124","title":{"rendered":"Feedback and Calling BS in Social"},"content":{"rendered":"

An interesting thing happened at the recent HR Technology Conference<\/a>.\u00a0 During Naomi Bloom\u2019s<\/a> \u201cMaster Panel,\u201d when Mike Capone noted that ADP had the first SaaS application, before anyone else and before anyone called it SaaS, many of my compatriots on twitter decided to tweet this statement.\u00a0 I have no issues with announcing to the world what a panel member said.\u00a0 However, I know for what must be a fact that half of my compatriots on twitter thought to themselves, \u201cHmmm, really?\u201d\u00a0 In fact, I myself wrote a tweet, \u201cADP had SaaS first?\u00a0 I think not!\u201d and posted it just to immediately delete it.\u00a0 Why after all, would I want to be the only dissenter?\u00a0 Why would I want to be the only one to rock the boat?<\/p>\n

I\u2019ve continued to think about this statement about ADP, and have decided that I can\u2019t really abide by it.\u00a0 I have defined SaaS by two simple parameters<\/a>: hosted and single code base.\u00a0 All that means is that the customer does not maintain anything outside of their network infrastructure, and that all clients have the same application at the same time.<\/p>\n

ADP has had Enterprise (before that HRizon) hosted since probably the mid 1990\u2019s.\u00a0 But they were always on multiple versions.\u00a0 Similarly, you could say that AutoPay (the mainframe payroll engine) was SaaS since it does indeed cover both parameters of vendor hosted and always on the same version for all clients.\u00a0 The problem here is that there are different versions of the input devices, and even different applications (Enterprise, Payforce, and now Vantage).\u00a0 It really was not until ADP Payforce that I think ADP had a true SaaS platform that even they finally called \u201cversionless.\u201d\u00a0 By the time this came out in about 2005, Salesforce.com had been out for 5 years.\u00a0 It\u2019s completely possible that somewhere in ADP\u2019s portfolio there was a SaaS platform, but I just can\u2019t think of what it was.\u00a0 If mainframe service bureau was SaaS, then I think IBM had it first.\u00a0 Did ADP have SaaS first?\u00a0 Perhaps, but that\u2019s not my version of history.<\/p>\n

<begin ADP response><\/p>\n

The fundamental concept of delivering a hosted, multi-tenant solution is something ADP has been doing for decades.\u00a0 The delivery of those applications via the Internet \/ Cloud is something we\u2019ve done since \u201997 when we launched a product called ADP Remote Control.\u00a0 This technology eventually became our iProducts series which now has well north of 100k clients.<\/p>\n

Another early huge success in the Cloud was the Fall 2000 launch of Pay eXpert, a cloud-based payroll solution.\u00a0 Today, more than 60,000 clients are using Pay eXpert.<\/p>\n

Overall, we have more than 300,000 clients and 18 million users leveraging our cloud solutions.\u00a0 Included in that count are 30,000 clients leveraging our cloud-based, integrated HCM and Talent offerings such as ADP Workforce Now, ADP Vantage HCM and ADP GlobalView.<\/p>\n

<\/end ADP response><\/p><\/blockquote>\n

Back to the point, now that I\u2019ve had the time to think through this.\u00a0 There was a comment by Ben Brooks<\/a> in the Social Media Unpanel<\/a> at HR Technology about \u201cbad behavior.\u201d\u00a0 Something like \u201cif you have a jerk, let them rise to the top so you can fire them.\u201d\u00a0 This really could have been me.\u00a0 With nobody else saying anything about ADP, maybe I was the jerk \u2013 the one guy who had to say something and call someone else out in front of (how many thousand people?).\u00a0 Being the jerk and providing negative public feedback (as I\u2019m doing now in fact) is a dangerous thing.\u00a0 You can be wrong, be seen as the A-hole, antagonize someone you work with (either internal or god forbid a client).\u00a0 These are indeed serious risks and impact the way you\u2019ll be seen in the organization.\u00a0 If your organization is really transparent, perhaps some small callouts or questions are very acceptable.\u00a0 But in highly politicized organizations, you\u2019d best be thoughtful before being too vocal.<\/p>\n

In another session (I wish I could remember), someone noted that with social in their organization they were receiving significantly more positive feedback for their employees than previously possible.\u00a0 Employees found that giving people \u201cstars\u201d or other types of recognition was not only good for themselves, but also rewarded those they gave the positive feedback to.\u00a0 Overall, employee engagement probably increased, and the sharing of positive feedback is quite circular (you\u2019re likely to try to return the favor when it\u2019s warranted).\u00a0 The negative or constructive feedback rarely makes it to social media that is implemented in the enterprise.\u00a0 These comments are usually reserved for private discussion (which can be dome through some social tools), or for manager discussions.<\/p>\n

Either way, the socialization of constructive or negative feedback seems to have been restricted from our social interactions based on the concept of a \u201cpolite society.\u201d\u00a0 It\u2019s not that we don\u2019t want to call each other out, it\u2019s that there is sometimes risk associated with it, and that the benefits of handling certain interactions privately benefits all parties.<\/p>\n

I have just looked up Wikipedia\u2019s page on SaaS<\/a> (the social source of all truth in the universe\u2026) and they do indeed list IBM as one of the first.\u00a0 But given that mainframe service bureaus are on the SaaS history page, I suppose that ADP might have had it first in HR.\u00a0 Mea Culpa, I retract my earlier criticism of ADP.\u00a0 I will now giddily await Ceridian\u2019s rebuttal.<\/p>\n","protected":false},"excerpt":{"rendered":"

An interesting thing happened at the recent HR Technology Conference.\u00a0 During Naomi Bloom\u2019s \u201cMaster Panel,\u201d when Mike Capone noted that ADP had the first SaaS application, before anyone else and before anyone called it SaaS, many of my compatriots on…<\/p>\n","protected":false},"author":1,"featured_media":2300,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[388,23,37,45,28,10,8,2,374,391,46],"tags":[434,322,360,352,366,365,174],"class_list":["post-2124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-posts","category-blogging","category-change-management","category-collaboration","category-communications","category-engagement","category-strategies","category-hr-technology","category-social-hr-technology","category-social-talent","category-web-20","tag-adp","tag-bad-behavior","tag-ben-brooks","tag-hr-technology-conference","tag-mike-capone","tag-naomi-bloom","tag-saas"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/2124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2124"}],"version-history":[{"count":12,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/2124\/revisions"}],"predecessor-version":[{"id":2126,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/2124\/revisions\/2126"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/media\/2300"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2124"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}