One of my favorite all time scenes in movies is in Star Trek 4 (They Voyage Home). \u00a0Scotty and McCoy are hunting a local professor to get some plexy glass, and strike a deal to get it for free. \u00a0The deal? \u00a0Give the professor the chemical formula for “transparent aluminum.” \u00a0In order to do this, McCoy suggests that Scotty use the computer to show what they have to offer. \u00a0Scotty walks up to the Macintosh and expectantly says, “Computer?” to no response. \u00a0McCoy helpfully hands him the mouse and suggests, “perhaps you should use this.” \u00a0Scotty picks up the mouse and speaks into it smiling, “Computer?” \u00a0The professor finally says, “why don’t you just use the keyboard?” \u00a0Scotty grimaces and says, “how quaint!” \u00a0((Dialog not accurate, I’m basing the whole thing from memory.))<\/p>\n
We are entering the era where we’ll have people in the workforce that have a completely different experience with technology. \u00a0My oldest nephews all spend their evenings gaming with friends half a world away in real time, through voice, game and social apps. \u00a0In 20 years, there will be people who may not have had the need to type because dictation is so advanced. \u00a0(I’m continuously impressed with how well Google can translate audio into text) \u00a0Forget the fact that I didn’t have a PC until college and I used a typewriter in high school. \u00a0My newest niece (now 6 months old) will grow up waving her hands at devices or even having them anticipate her next need before she has to act.<\/p>\n
I’m and old Gen X curmudgeon, but even I have consumer technology I would not have dreamed of 10 years ago. \u00a0My scale sends my weight and body statistics to the cloud via wifi every time i step on it. \u00a0This data syncs to my calorie tracker that I enter my daily food intake into. \u00a0Both of these sync to my daily workout data. \u00a0If I work out, my food app dynamically increases the allowable food intake. \u00a0At the same time, my phone is constantly updating what all my friends are doing and if anyone wants to talk to me.<\/p>\n
Star Trek was not supposed to happen until the 23rd century. \u00a0From the personal technology perspective, we’re already surpassing the Star Trek expectations. \u00a0Sure, we’re not atomizing ourselves and beaming our bodies across the globe, but the communicator devices in Star Trek we mo better than the cell phone bricks we had in 1997. \u00a0Phones today do so much more than just being a “communicator” but the idea that all this stuff is sitting in the cloud doing things on our behalf would have been ridiculous a few years ago.<\/p>\n
Here’s the point. \u00a0New entrants into the workforce just don’t get that we are sitting around running reports that have bad data in them. \u00a0They don’t understand when their manager fills out a form online that appraises their performance over the last year instead of right now. \u00a0They don’t get why we’ve banned Facebook from the network. \u00a0They don’t have any idea what you’re talking about when their team isn’t connected in real time all the time and they have to use email for everything.<\/p>\n
We’re used to operating in a certain way in business because that’s the way we’ve been doing it. \u00a0We’ve let technology creep into our personal consumer lives and not expected work to be any different. \u00a0This new generation grew up with personal consumer technology and getting into the workforce is like going back to the 80’s for them – and they weren’t yet born in the 1980.<\/p>\n
Our HR portals as full of link farms. \u00a0Our call centers are, well, call centers. \u00a0Policies and legalese written things that don’t communicate anything but what not to do. \u00a0Information retrieval is like finding a needle in a haystack. \u00a0We’ve all known that we hate this stuff for decades, but didn’t do anything about it. \u00a0But alt least we know how to use it. \u00a0To a Millennial, a link far is like weird old mysticism gone bad. \u00a0We need to recraft our technologies to make them social, real time, mobile, interactive, and just plain usable. \u00a0And we can’t wait for them to get used to us, because honestly their way is better.<\/p>\n
Time to take a look at good old HR Service Delivery and realize it’s not good, just old. \u00a0Let’s redo the entire thing in an entirely new way.<\/p>\n
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