{"id":485,"date":"2006-07-27T01:00:14","date_gmt":"2006-07-27T09:00:14","guid":{"rendered":"https:\/\/systematichr.com\/?p=485"},"modified":"2006-07-27T01:00:14","modified_gmt":"2006-07-27T09:00:14","slug":"peter-drucker-on-the-manager%e2%80%99s-major-problem","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=485","title":{"rendered":"Peter Drucker on the Manager\u2019s Major Problem"},"content":{"rendered":"

What\u2019s the major problem<\/strong>?\u00a0 It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doing things right.\u00a0 There is surely nothing quite so useless ad doing with great efficiency what should not be done at all.\u00a0 Yet our tools \u2013 especially our accounting concepts and data all focus on efficiency.\u00a0 What we need is (1) a way to identify the areas of effectiveness (of possible significant results), and (2) a method for concentrating on them.\u00a0\u00a0 ((Drucker, Peter, June 12, 2006.\u00a0 \u201cPeter Drucker on Managerial Courage.\u201d\u00a0 HBS Working Knowledge.\u00a0 Retrieved from http:\/\/hbswk.hbs.edu<\/a> on June 21, 2006.))<\/p>\n

Certainly in HR, these days we talk about the effectiveness of our workforce.\u00a0 When we talk about developing talent, we talk about making them more effective, not more efficient (most of the time).\u00a0 Sure there are productivity gurus out there, but being effective is more important, and I believe the HR function realizes this.<\/p>\n

However, when we talk about HR technology and service delivery, we are usually talking about efficiency, not effectiveness.\u00a0 More workflow allows us to manage activity in an automated fashion.\u00a0 Technology makes everything \u201ceasier\u201d to access.\u00a0 It is possible though to have effectiveness enter the HR technology and service delivery process.\u00a0 Process optimization and redesign should be aligned and implemented to make the organization more effective rather than efficient.\u00a0 Take performance management for example.\u00a0 Performance is one of those clear examples where HR often automates process, but hands line managers more tasks while they are at it.\u00a0 A similar example is manager self service.\u00a0 The total workload for the performance task may actually have increased, making the organization as a whole less effective at the sacrifice of making HR more efficient.<\/p>\n

HR has the mandate (well, it\u2019s our role if we have the mandate or not) to promote effectiveness.\u00a0 While we should not be afraid of efficiency, efficiency should only be applied after the activity has actually been deemed effective.\u00a0 Workforce effectiveness as HR think about it, includes making not only HR more effective, but also employees and managers.<\/p>\n","protected":false},"excerpt":{"rendered":"

What\u2019s the major problem?\u00a0 It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doing things right.\u00a0 There is surely nothing quite so useless ad doing with great efficiency what should not be…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-485","post","type-post","status-publish","format-standard","hentry","category-strategies"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=485"}],"version-history":[{"count":0,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/485\/revisions"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}