{"id":661,"date":"2007-01-16T04:24:35","date_gmt":"2007-01-16T12:24:35","guid":{"rendered":"https:\/\/systematichr.com\/?p=661"},"modified":"2007-01-16T04:24:35","modified_gmt":"2007-01-16T12:24:35","slug":"where-are-the-hro-successes","status":"publish","type":"post","link":"https:\/\/systematichr.com\/?p=661","title":{"rendered":"Where are the HRO Successes?"},"content":{"rendered":"<p>Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken HRO relationships.\u00a0 It\u2019s the nature of the business.\u00a0 So it comes as no surprise to see the article published online at <a href=\"http:\/\/www.workforce.com\/index.html\" target=\"_blank\">Workforce.com<\/a> yesterday: <a href=\"http:\/\/www.workforce.com\/section\/00\/article\/24\/63\/67.html\" target=\"_blank\">ACS, Delta Change Terms of $120 Million HRO Agreement<\/a>.\u00a0<\/p>\n<p>In addition to eliminating recruiting, absence management and employee travel call center support, ACS will have to make two separate cash payment to Delta totaling $7.7 million \u201cin settlement of certain disputes regarding Affiliated\u2019s performance of the services.\u201d<\/p>\n<p>Invariably, many of the service related problems experienced by the top tier providers track back to problems with initial setup, implementation, governance structure, misalignment of expectations or ambiguity of responsibility in the retained organization.\u00a0 I\u2019ve seen the problems and helped fix them.\u00a0<\/p>\n<p><strong><em>Today, I\u2019d like to put the call out to hear from practitioners out there who have seen it done right from the beginning.\u00a0 Either e-mail me your experience, or post it here.<\/em><\/strong><\/p>\n<p>We see so much advice provided on Blogs and in industry publications on how to implement correctly, it begs the questions \u201cis it ever done just right\u201d, and \u201cout of all the advice given, is there one or a set common success factors observable in real life experience.\u201d<\/p>\n<p>I\u2019d love to highlight true success in this space.\u00a0 The fact is it\u2019s much easier to talk about the HRO failures being experienced.\u00a0 Yes, we learn from failure, but let\u2019s learn from success also.<\/p>\n<p>I hope to hear from you!<\/p>\n<p><em><strong>About the author<\/strong> \u2013 <\/em><a href=\"https:\/\/systematichr.com\/?author=5\" target=\"_blank\"><em>Donald Glade<\/em><\/a><em> is President and Founder of <a href=\"http:\/\/www.sourcinganalytics.com\/\" target=\"_blank\">Sourcing Analytics, Inc.<\/a>, an independent consulting firm specializing in helping companies optimize their HR \/ benefits \/ payroll service partnerships through relationship management, financial analysis, and process improvement.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken HRO relationships.\u00a0 It\u2019s the nature of the business.\u00a0 So it comes&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[17,22,31,36,3],"tags":[],"class_list":["post-661","post","type-post","status-publish","format-standard","hentry","category-hro","category-industry-news","category-outsourcing","category-vendor-management","category-vendors"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=661"}],"version-history":[{"count":0,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/661\/revisions"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}