We\u2019ve all been dealing with call centers getting routed to India for a few years now.\u00a0 In the beginning, the experiences were horrible as people navigated the many communications, process and cultural issues.\u00a0 Things seem to begetting better lately though.\u00a0 We are more understanding of the hurdles we need to get over the have international process and service work out, and the Indians really have a leg up on other nations that we might offshore to because they already have a long history with the Brits.<\/p>\n
I\u2019ve talked a bit about the Indians and my belief that they have a very serious leg up over the Chinese when it comes to offshoring.\u00a0 Certainly things like manufacturing or basic programming can go to China, but the really profitable stuff like engineering or customer service type work can\u2019t possibly go to China due to a major language gap.\u00a0 So I\u2019 have written.<\/p>\n
I\u2019ve been doing a bit more research on this and it actually turns out that China has been teaching English beginning in middle school for quite some time now.\u00a0 In the next couple of decades, they will have more English speakers than the rest of the world combined (except India of course).\u00a0 I\u2019ve actually had the opportunity lately to speak with a Chinese born English speaking person and the accent was no more distinct than that of someone from India.\u00a0 It appears I may have been wrong.<\/p>\n
I had always thought that the advantage India would have over China would be language.\u00a0 English is an official language over there after all.\u00a0 However, while both countries have their advantages, I\u2019d have to say that China might have a better culture to capitalize on capitalism.\u00a0 So if English is not a major competitive consideration in another decade or so, the tides just may switch to the other side of the Indian Ocean.<\/p>\n","protected":false},"excerpt":{"rendered":"
We\u2019ve all been dealing with call centers getting routed to India for a few years now.\u00a0 In the beginning, the experiences were horrible as people navigated the many communications, process and cultural issues.\u00a0 Things seem to begetting better lately though.\u00a0…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[31,20],"tags":[],"class_list":["post-769","post","type-post","status-publish","format-standard","hentry","category-outsourcing","category-talent-management"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=769"}],"version-history":[{"count":0,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/769\/revisions"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}