Can we cut our costs significantly?<\/p>\n
We\u2019re not talking about simply cutting costs and eliminating services. We\u2019re actually talking about discovering the current levels of service utilization and comparing that against a future service delivery scenario. Let\u2019s say you could cut costs by 20%, but still effectively provide 95% of the current level of service delivery. Would you do it? Taking the stream of thought to the next step, if the 5% loss was in payroll accuracy versus call center efficiency, would you pick one but not the other?<\/p>\n
In reality it won\u2019t be quite this straightforward. Often your cost savings will come from a significant group of small areas, and the prioritization of how these costs are eliminated is more difficult. This analysis does help identify areas where your money is not bringing ROI, and whether or not you decide to maintain your spend there or not, at least you\u2019re educated for when the money is tight.<\/p>\n
But there is a reality in that many of our HR organizations tend to over engineer processes or we apply too much service delivery. Many of us call it \u201chand holding\u201d where HR will cater to every whim to keep employees happy. In the end, we are implementing new service delivery strategies like self service, web knowledge bases, and improving our call centers, but we\u2019re not enabling a change in behavior because we don\u2019t discourage past behavior. It is entirely possible that when you have implemented a new strategy, you didn\u2019t actually replace the old one. Looking at the overall end to end picture may reveal that there is considerable cost due to duplicate processing.<\/p>\n
As always, when evaluating those small areas where a few people use process and technology differently, figure out if these are real opportunities or simply outliers from the norm. If a global change is warranted, don\u2019t forget the change management process to run concurrently with the implementation.<\/p>\n","protected":false},"excerpt":{"rendered":"
Can we cut our costs significantly? We\u2019re not talking about simply cutting costs and eliminating services. We\u2019re actually talking about discovering the current levels of service utilization and comparing that against a future service delivery scenario. Let\u2019s say you could…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[2,11],"tags":[],"class_list":["post-837","post","type-post","status-publish","format-standard","hentry","category-hr-technology","category-service-delivery"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=837"}],"version-history":[{"count":0,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/837\/revisions"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}