Are there breakthroughs in other parts of the business that we can use?<\/p>\n
The first time someone in HR decided to try using the customer service call center as an HR call center, this was the most innovative idea in ages. Then someone came along and thought that with all the internet stuff happening in the early 90\u2019s perhaps that same approach could be applied to employees.<\/p>\n
In general, HR may be out of touch with the rest of the business and it\u2019s a good idea to survey our organizations internally to see what practices can be taken. One clear example that is not new, but has frustrated business executives for a long time is that HR still can\u2019t run its own ROI when making a simple acquisition of software or service. There are processes that we in HR go though all the time that we have not mastered while the expertise is often sitting in-house right down the hallway.<\/p>\n
At the same time, the operations side of the business is constantly pressing themselves to come up with innovative ways to approach the external customers. In many cases, your external and internal brands are significantly similar, and one would hope that some of the ideas they have come up with can be applied to your approach with employees as well. Even better, perhaps we in HR can return the favor once in a while.<\/p>\n","protected":false},"excerpt":{"rendered":"
Are there breakthroughs in other parts of the business that we can use? The first time someone in HR decided to try using the customer service call center as an HR call center, this was the most innovative idea in…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[2,11],"tags":[],"class_list":["post-844","post","type-post","status-publish","format-standard","hentry","category-hr-technology","category-service-delivery"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=844"}],"version-history":[{"count":0,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/844\/revisions"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=844"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}