I mean really, we have these things called portals that are mostly transactional self service engines these days.\u00a0 But we at least realize there is potential for so much more.\u00a0 Instead of allowing employee and manager look-ups and transactions, we\u2019ve been realizing that the portal can be the launching point for employer branding and communications, the knowledgebase, and even an integration engine for employee data.<\/p>\n
Organizations have been using content management systems (CMS) for years.\u00a0 Indeed with blogs and RSS, HR has also started to see the value of publishing data in real time.\u00a0 Today\u2019s portals have the ability to become full-on CMS systems that allow HR to control messaging on the portal home page to integrate with the EVP message as well as current events employees need to know about.\u00a0 Indeed with content management, employees may also be able to subscribe to content that is most meaningful to them, whether by business unit or by jobs.<\/p>\n
The portal also has the technology capabilities to integrate with knowledge base applications.\u00a0 We have always known that driving employee inquiries to the web was the cheapest and most efficient way to handle employee questions.\u00a0 However, our portals often hosted simple and static FAQ pages that were not updated consistently.\u00a0 Today\u2019s portals can integrate with your KM and knowledge base systems to ensure that the answers showing up on your portal are not only current, but also consistent with the answers your call center provides \u2013 after all, they are both getting the answers from the same source.<\/p>\n
Perhaps the most interesting development in the portal is that of the integration engine.\u00a0 I\u2019m not really talking about using a portal as a data warehouse, but we have been seeing total rewards statement and onboarding sites become prevalent in the last couple of years.\u00a0 Each of these should be integrated with the employee portal.\u00a0 The total rewards statements are a compilation of data from many sources and allow complex manipulation and modeling requiring the return of real time calculations.\u00a0 Onboarding on the other hand also takes data from many sources, but also disperses data throughout the organization.<\/p>\n
While it\u2019s definitely time to stop thinking about portals as transactional applications, it\u2019s also time to stop thinking about CMS, knowledge base and some employee presented integration as separate components.\u00a0 Each of these should exist in a unified presentation layer.<\/p>\n","protected":false},"excerpt":{"rendered":"
I mean really, we have these things called portals that are mostly transactional self service engines these days.\u00a0 But we at least realize there is potential for so much more.\u00a0 Instead of allowing employee and manager look-ups and transactions, we\u2019ve…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[2,7,42],"tags":[],"class_list":["post-987","post","type-post","status-publish","format-standard","hentry","category-hr-technology","category-portal","category-portal-technology"],"_links":{"self":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/987","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=987"}],"version-history":[{"count":1,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/987\/revisions"}],"predecessor-version":[{"id":988,"href":"https:\/\/systematichr.com\/index.php?rest_route=\/wp\/v2\/posts\/987\/revisions\/988"}],"wp:attachment":[{"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systematichr.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}