case management
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Creating Information from Knowledge from Collaboration
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It’s nice being a consultant. People like consultants because we have a specific approach to a problem. We talk to lots of people, look at lots of documents, conduct workshops. Then we synthesize what we have learned and create judgments…
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Web 2.0 for HR Call Centers
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Call centers traditionally have a couple of major technologies sitting in them for HR. We will usually have some sort of knowledgebase that contains access to policies, procedures, and prompts to all sorts of questions and answers. At the same…