case management
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Creating Information from Knowledge from Collaboration
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It’s nice being a consultant. People like consultants because we have a specific approach to a problem. We talk to lots of people, look at lots of documents, conduct workshops. Then we synthesize what we have learned and create judgments and opinions, and then we document everything to the nth degree. Some people would argue…
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Web 2.0 for HR Call Centers
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Call centers traditionally have a couple of major technologies sitting in them for HR. We will usually have some sort of knowledgebase that contains access to policies, procedures, and prompts to all sorts of questions and answers. At the same time, we should always have case management going on at the same time – the…