systematicHR

The intersection between HR strategy and HR technology

Service Delivery

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    Branding, Communications, Service Delivery

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    Perhaps the post should be “Branding, Communications, Service Delivery… Again.” Actually, there have been a couple of interesting things on the web. The first is a post by Andrew who referred to another debate about communications strategy and change. In it, the debate rages on about if effective communications come from a top down approach…

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    HR Service Delivery, Call Centers, and Outsourcing

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    So how does an organization actually improve HR service delivery? What is HR Service Delivery? Quite simply it’s the ability and effectiveness with which an employer delivers key services and information to employees, managers, and executives. For an employee, if I want to know if a particular treatment is covered by my medical plan, I…

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    Total Comp Statement Implementations

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    Regina had this to say about total compensation statements (TCS) and branding. I absolutely agree. However, I wanted to write about some of the technical considerations around TCS as well. We all know that implementation for any system is never as simple as it should be. Ideally TCS should be composed of ALL the elements…