HRO
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HRaaS
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Every now and then I think I have a thought that is pure genius. This is not one of them. Instead, every now and then I have a thought that simply entertains me for longer than it should. This is…
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Merge, Outsource, Re-merge
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Imagine this. You’re fixing your house, and you take down a few walls to reconfigure how the place looks – it’s a bit more open, you can see more, put more people in it when you entertain. While you’re at…
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Lack of Use
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It’s been a while since I was on a bike. All for good reasons, I haven’t actually been home in about 3 weeks. I mean, you do need to have a bike available to you and decent roads to go…
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HRO is not Dead
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HRO has seemed dead for at least a couple of years now. A couple years ago it was almost all I was writing about, and there were mega deals to be had every other month. All consultants were talking about…
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What HP’s Acquisition of EDS HRO Means
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I haven’t written about HRO for a very long time. Part of it could be just my simple disillusionment of the space. The outsourcing of payroll and benefit transactions make total sense to me as they are complete commodities. If…
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Middle Market HRO Convergence
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We’ve long talked about the large HRO organizations trying to go after the middle market. After all, how many companies out there can afford a 10 year contract valued at $500M? With large HRO contracts closing in on 200 contracts,…
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Redefining HRO
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Jason Corsello recently posted a great analysis of the state of HRO. His take is that the industry is on it’s 3rd generation of development, and the description of these 3 generations is so priceless that I thought I’d repost…
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Longer Term HRO Viability as Change Management
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I’ve always been fascinated by HRO and it’s been a constant topic here on systematicHR since the beginning. While it certainly would seem to make sense that sharing resources across a variety of organizations would save some money, there’s always…
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Some HR BPO Conventional Wisdom
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With the next generation of HR BPO taking shape, companies are learning from past mistakes and employing new conventional wisdom around the process of migrating to an HR BPO solution. ((Christie, Mike and Wright, Mike. “Lessons Uncovered: The New Conventional…
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More Changes at Hewitt
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In case you missed it, HRO Today recently reported the following: “A former president of national accounts at competitor ADP, Jay C. Rising, 50, has been named president of Hewitt’s HRO business. Additionally, former acting president Julie Gordon has been…
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Top HRO Deals
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Who’s paying attention? Did the value of HRO deals go down in 2006? Sure, there were much fewer $1B deals, but what was the cause of that? Were there overall fewer deals as well? I’m thinking that deals are starting…
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Where are the HRO Successes?
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Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken HRO relationships. It’s the nature of the business. So it comes…
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HRO: Profits, or Business Model?
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Jason asks if we can just get past the HRO profit (loss) thing. I think he’s right. What’s important in the equation is not if the HRO’s are making money or not (and chances are that none of them are),…
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How Did They Get Here – ExcellerateHRO
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In March of 2006, a study by Forrester Research was released which ranked ExcellerateHRO as a “Leader” among HR BPO providers. Excuse me? I mean who were these guys? Anyone not paying close attention might have missed that ExcellerateHRO had…
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How did they get here – ADP
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Next in our “How did they get here” series, I take a look at ADP, perhaps the most acquisitive organization in the payroll / HR / benefits space. As such, I certainly cannot begin to recount all of the activity…
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HRO – Success and Partnership
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The success rate of HRO contracts is bad to dismal. That isn’t to say that companies are not saving money, or that vendors are providing bad service levels. But often, companies are dissatisfied with their overall relationships. The key indicator…
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HRO Market Leaders
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It’s interesting that only several vendors hold a large majority of the market share in the HRO world – almost an 80/20 rule. If you look at the top 3 (Hewitt, Accenture and ADP) you are probably getting close to…
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HRO – Innovation or Best Practices?
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There is a lot of debate when companies enter into HRO contracts about how much best practice a HRO vendor can bring to the table. There is also much conversation around how much innovation and thought leadership the same HRO…
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How Did They Get Here – Hewitt Associates
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The other day I was trying to remember what happened to a company in the benefits administration space I used to deal with quite regularly. Of course, as been happening with increasing regularity, it had been acquired some years ago…
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HRO – Defined
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I’ve debated HRO definitions here before. Is HRO any type of human resources outsourcing even if it’s just payroll to ADP? Or does HRO mean full BPO for HR functions (HR BPO)? It’s quite arguable that you should define HRO…