Service Delivery
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Change Management, Collaboration, Communications, Governance, HR Service Delivery, HR Strategy, HR Technology, Implementation, Service DeliveryThe Evolution of Standardization
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So my wife has been on a homemade donut kick lately. That’s right, every weekend I get to sample another dozen donuts. Those of you who read often know that my constant struggle to stay fit must work really well when there is a new batch of donuts sitting around the house every Saturday morning.…
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Cloud, Collaboration, Communications, HR Service Delivery, HR Strategy, HR Strategy and Technology, HR Technology, Portal, Portal Technology, Service Delivery, SocialThe new HR Portal is not an HR Portal
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What exactly was Web 1.0? I honestly can’t even remember. I barely even remember Web 2.0 other than it was the advent of user interactivity so minimally executed that today’s teenagers would not even recognize it as internet. Oh, wait – I totally forgot that today’s teenagers no longer care about the internet. Here’s the…
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A Star Trek User Experience
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One of my favorite all time scenes in movies is in Star Trek 4 (They Voyage Home). Scotty and McCoy are hunting a local professor to get some plexy glass, and strike a deal to get it for free. The deal? Give the professor the chemical formula for “transparent aluminum.” In order to do this,…
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Communications, Engagement, Governance, HR Service Delivery, HR Strategy, HR Strategy and Technology, Service DeliveryGlobal or Regional: HR Service Delivery Should Always Be Perfect
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I’ll admit it. I fly United. I also know that everyone hates them, but I actually don’t. In fact, I’d fly United over any other carrier in the US (which does happen quite often). Ok, so sometimes extreme status helps out, but they do treat their upper tiers of status holders rather well. In the…
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Branding, Change Management, Communications, HR Service Delivery, HR Strategy, HR Technology, Implementation, Portal, Service Delivery
Dysfunctional Self Service
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So I’ve been away for a year and I’ve let this website go a little bit. (I just started back up in September) I mean, if you click on any number of links, you’ll find error pages, pages that don’t load, or just pages that don’t display correctly. Basically, letting go for a year while…
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Engagement, HR Service Delivery, HR Strategy, HR Strategy and Technology, HR Technology, Innovation, Service DeliveryStrategy without Technology is Stupid
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As of about 2003, I don’t think I could live my life without my devices. Back then it was the blackberry and laptop. Now it’s my Android phone, iPad and laptop. If I lose my phone, I’m basically dead in the water – no contact with the outside world… I’m totally cut off. When I’m…
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Change Management, Collaboration, Communications, Engagement, Functional, HR Service Delivery, HR Strategy, HR Technology, Service Delivery, Web 2.0I Can Finally Buy My Dad a Smart Phone
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Just a couple years ago, my parents came back to the US after years of being overseas missionaries. They have been in Siberia, on a random island in the Pacific, etc… and they came back to a world where cell phones were ubiquitous and information was accessible everywhere. My father is now over 70 years…
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HRaaS
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Every now and then I think I have a thought that is pure genius. This is not one of them. Instead, every now and then I have a thought that simply entertains me for longer than it should. This is definitely one of those. I have not yet figured out the appropriate pronunciation for this.…
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Absurdity (Parental Advisory)
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I love San Francisco. It’s a great city to live in, with lots of food, plenty to do, and great places to ride a bike. It also happens to be quite the interesting place for all sorts of reasons. I could point to the Golden Gate Park, numerous museums, beautiful hills and neighborhoods – but…
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Ruling the Road
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“OMG Wes, how far can you take this theme?” I’m a firm believer that offensive driving is good defensive driving. That’s not to say I’m a jerk on the road. Ok, maybe I’m a little bit of a jerk on the road. I am a Los Angeles driver after all. But there are certain things…
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Rules of the Other Road
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The other road? What other road? The skinny 2-wheeled road of course. Here is the idea: for a cyclist to be safe when you are cruising down the road at 30 miles per hour, a guy 2 inches to your left, right, back and front, there are a couple basic things to keep in mind.…
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Rules of the Road
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Every time I go to another country, I’m amazed at how tame driving in the US actually is. People here obey lane laws, there is a fairly strict code of right of way (even if half the drivers don’t truly understand it), and for the most part people are patient. For those of you unbelievers,…
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Enterprise Solutions, HR Technology, Innovation, Point Solutions, Portal, Service Delivery, Vendor Mgmt, Web 2.0The Technology Does Not Sell
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Years ago, there is a motorola executive was speaking to a group of students. He asks the students to answer a couple of simple questions, “who among you owns a motorola cell phone?”. A small group of students raise their hands. He continues to as them, “who among you own a Nokia cell phone?”. The…
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The Lowest Common Denominator
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I’ve been trying to sell people on the Google Android operating system for smart phones lately. I’m not sure that it’s really about the Android versus the iPhone for me – more likely it’s the fact that I’m a long time Verizon user and won’t leave – since Apple is not currently available to me,…
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Extending HR
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I tend to buddy up taxi drivers. No, it’s not that I think they are fascinating to talk to, I have much more mundane reasons. I’m so obsessive about this that I have my own driver that I call in quite a few cities.There are actually reasons for this. First, I’m not a smoker, so…
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Screen Flicker and End User Annoyances
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There has been so much publicity around e-readers and the Apple iPad lately. In truth, I’m totally captivated by both of these technologies, but have not jumped in the market yet. The iPad seems wonderful since it is basically the next evolution of the net book, or mini-laptop. It has a great user interface, is…
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Up In The Air – Boarding Theory
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Many of the people I know have watched a film called “Up in the Air.” Indeed, I suppose it was a popular file garnering several Oscar nominations. (I have no idea if it won anything as I don’t watch the Oscars.) Several people have told me how personal the film was, and other than the…
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Leading Practices versus Best Practices
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Lexy Martin tweeted a link a few months back around using the term “leading practices” and banishing the term “best practices” from our vocabularies. I’ve been trying to use the words leading practices for about 4 years now, although I admit I comply irregularly. I first learned it from a consulting partner whose name I…
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Change Management, HR Service Delivery, HR Strategy, HR Technology, Implementation, Service Delivery, Vendors
Support versus Change, Evolution versus Revolution
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Jacob Morgan wrote a piece about adoption a while back, and he had a pretty interesting concept around supporting business process as opposed to change management. This is really quite new to me, as we’ve always talked about change management and behavioral change as opposed to a softer concept of “support.” You need to speak…
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Staffing for Global IT Models
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I often get the question about how to deploy HR technology services. People still seem to be in love with discovering the “best practices” in the industry, not realizing that they are general guidelines of what seems to be working for a decent population of companies in the current historical moment. In fact, the “best…