But when it comes to HR technology, critical elements like design and adoption are really the drivers of ROI. If you want your end users to not only have a good user experience on your portal and go back to it (often), but you also want them to have an effective and informational experience, you need design on your side. All too often, creating a user experience that drives participation and utilization while at the same time creates additional engagement is forgotten on the road to process based ROI. We forget that ROI comes not from people saving a step or two, or from our not having to hire someone to pick up a phone. ROI comes from the employee actually wanting to use a product and the displacement of an alternative, higher cost process. It’s not the task that counts, it’s the adoption rate.
Thanks for listening to another rant.
3 responses to “The Most Critical Jobs”
The Most Critical Jobs But when it comes to HR technology, critical elements like design and adoption are really the drivers of ROI . If you want your end users to not only have a good user experience on your portal and go back to it (often), … [
Dubs, what you wrote here I do not view a rant. What good is design if there is no adoption?
[…] systematicHR: The Most Critical Jobs “Why is it that the jobs that are really important are always the ones that are overlooked? Either they are overlooked, pushed aside, or when times get tough, are the first to go. I’ve been meaning to write about this for a couple of weeks.” […]