HR Technology
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A Thumbs Up for Video Resumes
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The following was written by Colleen Aylward, Founder of InterviewStudio.com as a rebuttal to my unapologetically negative rant on video resumes. Every opinion has a counter and deserves to be heard. Therefore, read the pro’s on video resumes below and…
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The Hype Around Facebook and HR
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I mean really, what’s the big deal? This is yet another social networking tool that has invaded our work spaces. First it was personal access to e-mails during work hours. Then it was dating sites. (I once worked with an…
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Is the Online HR Conference the Future?
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Bill Kutik, the organizer of the HR Technology Conference, recently wrote about VIEW, an HR virtual online conference and trade show that debuted on Dec. 12 and 13. Registration was easy, though too nosy about my buying intentions. Creating my…
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The Times They Are A-Changing
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Or are they? Bob Dylan aside, it would seem that the past year has brought Web 2.0 to the HR desktop quickly and effectively. The problem is that this Web 2.0 seems to exist primarily in the best of breed…
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The Right Metrics
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Knowledge@Wharton had a great article recently about performance drivers. Here’s a brief excerpt: As the Dean of a business school, you decide that the best reflection of winning is BusinessWeek’s rankings. These are prominent reputation scores created by a third…
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Game Theory and HR
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If you haven’t figured out by now, I have a degree in Economics. Game theory as published by the Stanford Encyclopedia of Philosohy is “the systematic study of interdependent rational choice. It may be used to explain, to predict, and…
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An Update with Sum Total
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I’ll admit. It caught me completely off guard to find out that the major learning vendors (Saba and Sum Total) have been offering talent management systems for the better part of a year (or longer). I’ve been advocating this for…
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Another Interview with SuccessFactors
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It’s always good to talk to SuccessFactors. After all, like Kleenex and tissue paper, SuccessFactors has almost locked themselves and the brand most affiliated with talent management software. There is more hype than ever around talent management and implementations, but…
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WorkStream 7.0 Demo
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I always like it when I get to see product. While I often do as part of my normal job, I don’t overlap meaning I won’t write about things I see when consulting for a client. In the upcoming months…
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Give Me A “Sexy” UI Any Day
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Jason and I might have to disagree on this one. Can we please stop saying “…and the user interface is sexy”! User interfaces should not be “sexy” nor are they! User interfaces should be clean and simple, presenting only the…
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Evil HR on Social Networking
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Evil HR being the well know Evil HR Lady of course. She and I share something in common – we work for prominent organizations, write a blog, and are anonymous about it. When it comes to social networking and the…
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Making a Case for Service Oriented Architecture
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BEA (owners of WebLogic and as of the writing of this, going through a takeover bid from Oracle), sponsored a survey from GCR (formerly Gartner Custom Research) around the rational for implementing SOA in global organizations. The results were generally…
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Knowledge Infusion’s Talent Survey
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KI’s newest survey around talent presents some salient findings that we should all find quite obvious, but we all seem to ignore anyway. In the first paragraph below, Jason Corsello states that HR people still don’t know how to present…
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Sometimes Being Strategic Is Not What’s Next
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February 11, 2008 A long time ago (I’m behind on my reading) the HR Thoughts blog had a piece about not trying to be strategic all the time. While it’s nice that managers, directors and VP’s of HR get to…
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HR Service Delivery: Question 11
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Are there breakthroughs in other parts of the business that we can use? The first time someone in HR decided to try using the customer service call center as an HR call center, this was the most innovative idea in…
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HR Service Delivery: Question 10
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What do our customers needs look like in the future? Everyone is talking about the aging of the workforce. We treat this on two obvious levels: first, how do benefits need to be shaped to handle this older or retiree…
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HR Service Delivery: Question 9
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What has changed? You may have put in your current call center or service delivery model several years go. Since then, you’ve had 2 major acquisitions, entered several new markets, and your workforce demographics have aged and changed in geography….
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HR Service Delivery: Question 8
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If we changed our service delivery so that it was perfect for every customer, what would that look like? In reality, this is probably a little bit too broad. What it does though is it puts together a list of…
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HR Service Delivery: Question 7
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What is the biggest obstacle to using the product? So you work for a design firm and 80% of your population uses an Apple Mac. Somehow in the procurement process, you forgot to ask your talent management vendor if they…
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HR Service Delivery: Question 6
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Who hates our product? Who loves it? Who is indifferent? Let’s hope everyone loves our approach to HR Service Delivery. More often than not, the large majority of your population will either hate it or be indifferent. While you don’t…