Outsourcing
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Relationship Management V – Implementation
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I was talking with a client this week about the implementation of an outsourced solution to payroll, HRIS and benefits administration that he would soon be going through. He…
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Relationship Management IV – Project Management
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So you’ve outsourced HRIS, or payroll, or H&W benefits administration, or applicant tracking, or any one of numerous HR functions and now your job is finished, right? Well most…
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Relationship Management III – The Culture of Accommodation
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Last week we saw what happens when service providers fail to actively manage client expectations. Client satisfaction suffers, and ultimately the relationship can become at risk.We explored the notion…
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Relationship Management II – Managing Expectations
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Last week I wrote, in part, about outsourced service providers’ client satisfaction programs which monitor how satisfied clients are with performance. At any given point in time, there are…
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Relationship Management – Part I
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Back in January, Double Dubs posted an article titled Vendor or Client – Who’s Fault Is It? The question is not an academic one, as companies spend a combined…
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Offshoring Not a Cause of Job Loss
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2.4% of U.S. jobs have been lost to outsourcing and offshoring since 2003. That’s the bad news. The good news is that if you trend all job gains and…
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PEO vs. HRO again.
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I got an e-mail from a reader about PEO v HRO: What is your advice to a company (100-1000) on what TYPE of outsourcing would be best for their…
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Talent Vaccuum – the next generation
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Granted I’m playing up to all the sensationaliztic reports on talent and the U.S.’s inability to create an effective educational plan and environment to be competitive globally, I’m posting…
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Vendor or Client – Who’s Fault Is It?
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I was speaking with Donald Glade from Sourcing Analytics the other day and through our discussion I realized I needed to follow-up on my post about “HR Technology Does…
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Shrinking Workforce is Good for Technology Revisited
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Last week I posted Shrinking Workforce is Good for Technology and got a couple interesting comments. I thought this interesting enough to bring back to the foreground. First off,…
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ADP Benefit TCO study
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ADP’s benefit TCO study presented some very interesting numbers as well as a few questions: First, I’m not at all surprised that outsourced benefit administration is less costly from…
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Tax Credit Screening (and a few $100K)
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A few days ago, I got an e-mail from someone requesting my thoughts on Projectix. The e-mail said, “I would say it [is a] TMS program. Wouldn’t you?” A…
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HR/PR Outsourcers – New Rankings
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A reader recently wrote to me requesting my thoughts on payroll outsourcers and their HR products. This was written for a 500 employee organization. I’m posting because I don’t…
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The HR Marketplace – Overview
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I wanted to comment on some interesting research from HRMarketer.com. They put out the “Marketing and Selling in the HR Marketplace: Winning Strategies and Tactics” paper this month which…
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HRO or PEO?
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HR.com seems to have shown their considerable lack of understanding regarding HRO. While they are actually a very good source of information, I see them as similar to SHRM….
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Outsourcing vs. Data Privacy
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I stumbled across this article on data privacy and what problems outsourcers are having. My general opinion is that even with the heightened awareness we have in the U.S….
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Co-sourcing vs. Outsourcing
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Mercer published this definition and contrast of Co-sourcing versus Outsourcing on their website. I must beg to differ. While in general they are correct, the term co-sourcing has been…
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Paychex vs. ADP
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For the vast majority of employers, Paychex is a viable option. If you have followed my blog with interest, and find the players I generally talk about to be…
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McKinsey on Global Outsourcing
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It ain’t so bad as we think. McKinsey Global put out a new study basically stating that the ability of organizations to outsource is slower than we think. The…
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ADP’s SAP platform comes to North America
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I’ve been hinting that ADP would go to SAP globally for HR/PR. The U.S. and central/south America will be the last ones, but here’s a press release saying Asia,…