TCO
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Deception and Selling Your Data
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US President Obama is a Muslim, right? Raised in Kenya, he’s a Mau Mau sympathizer, and actually not even a US citizen (masterfully covered up I must add). Apparently in a new poll, fully 50% of the US population registered…
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Large Investments in Technology
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Perhaps I’m just a nerd, but I’ve been following the developments of the Hadron Collider for a while now. In terms of physics, there have been many theories abounding, but with the lack of ability to look into the tiniest…
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HRIS Support
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Computer Economics does a survey about the TCO of IT support for ERP applications. While the executive summary is almost totally useless, it’s obvious that in HR, HRIS support and HR dedicated IT support is almost always understaffed and under…
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The Self Service Experience
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Every vendor you ever meet will tell you how much time and money your organization will save by implementing self service tools and workflow automation. It’s definitely true that the initiative to go paperless has shifted work, but whether or…
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When the ROI Does Not Equal BS
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Colin had an article that I loved about ROI. I’ve long since abandoned ROI for TCO and my compatriot Donald Glade I’m sure has similar feelings. You shave a nickel off every $5 bill that passes by, and at the…
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Required Skills for HR Transformation
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I had a bit of a humorous moment as I was reading this article from Mercer.com. While besides the point of this post, the Mercer page starts out saying: The survey reveals that despite some progress, nearly 60% of finance…
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The ROI of Sales Incentives
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Online Conversion recently referenced a great study from Northwestern University that surveyed the economic impact of $1 trillion of sales incentives annually. What does not work as well as managers hoped are non-cash incentives. The study found that: “What employees…
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100% Claims Audits Revisited
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Nearly one year ago, Double Dubs graciously asked me to be a regular contributor on this most amazing blog of his. I think all of us can agree that what he has built here is impressive. He has created a…
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A Technological Approach to Claims Audit
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The last two weeks I wrote about the ineffectiveness of traditional claims audit and the inherent conflict of interest some companies face when they perform such audits. This week I’d like to introduce a company that brings a different approach…
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SAP Customers are More Profitable… or Not
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So I don’t actually subscribe to any of the advertising hype that says you’ll be significantly more profitable one way or another if you’re running SAP instead of Oracle instead of some other tier 1 applications. Basically I’d say that…
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TCO: Measuring Risk
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In a prior post I wrote about the Total Cost of Ownership (“TCO”) in the context of risk. Today I would like to write about techniques to measure the cost of risk, particularly in the case of administering benefit plans….
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Building your own HRMS
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About 5 years ago, Qualcomm in San Diego was presenting at various meetings nad user groups to show off the employee self service module they had built in-house. At the time, it made sense – self service UI’s were still…
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TCO in the Context of Risk
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Many regular readers of SystematicHR know that I conducted a Total Cost of Ownership study to determine the cost of benefits administration. The results were released last December. Double Dubs commented on it here, and it is how I originally…
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TCO and the Line Manager
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In the jobs I had before I started my own business, I always felt an important part of my responsibility was to develop the people who reported to me. In fact, I always went a step beyond and looked to…
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TCO: A Case Study
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Some time ago, a fortune 500 company acquired another fortune 500 company. At the time, the acquiring company was a PeopleSoft shop for payroll and HRIS. The acquired company had been outsourcing payroll and accessed a hosted HRIS system for…
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An Introduction to TCO
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Earlier this week, Elaine commented on my article from last week How Much Can Outsourcing Really Save. Elaine writes: “Frankly, there are so many articles published stating different outcome of offshoring and outsourcing ventures. More often than not, people are…
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How Much Can Outsourcing Really Save?
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I set this article aside some time ago with the intention of commenting on it at some point. Now is as good a time as any. The story, “Survey: Outsourcing saves less than claimed” is based on a survey conducted…
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ADP Benefit TCO study
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ADP’s benefit TCO study presented some very interesting numbers as well as a few questions: First, I’m not at all surprised that outsourced benefit administration is less costly from a TCO (total cost of ownership) measure than in-house benefit admin….