Outsourcing
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HRaaS
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Every now and then I think I have a thought that is pure genius. This is not one of them. Instead, every now and then I have a thought that simply entertains me for longer than it should. This is…
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HRO is not Dead
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HRO has seemed dead for at least a couple of years now. A couple years ago it was almost all I was writing about, and there were mega deals to be had every other month. All consultants were talking about…
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Outsourcing 2.0
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Hopping on the 2.0 bandwagon, the Outsourcing Institute put out their Outsourcing 2.0 whitepaper, much to my entertainment. How do we know when we’ve reached an Outsourcing 2.0 environment? Web 2.0 capabilities will have brought an entirely new mindset to…
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McKinsey on SaaS
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“Several factors are spurring the growth. New software design and delivery models allow many more instances of an application to run at once in a common environment, so providers can now share one application cost effectively across hundreds of companies—a…
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Offshoring and Chinese English
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We’ve all been dealing with call centers getting routed to India for a few years now. In the beginning, the experiences were horrible as people navigated the many communications, process and cultural issues. Things seem to begetting better lately though. …
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Redefining HRO
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Jason Corsello recently posted a great analysis of the state of HRO. His take is that the industry is on it’s 3rd generation of development, and the description of these 3 generations is so priceless that I thought I’d repost…
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Real Lesson From Despair.com: Dysfunction
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The only consistent feature in all of your dissatisfying relationships is you. ((Despair.com)) I often see organizations who have many vendor relationships that are either marginally successful or complete failures. What these organizations never enjoy hearing is that they are…
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More Changes at Hewitt
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In case you missed it, HRO Today recently reported the following: “A former president of national accounts at competitor ADP, Jay C. Rising, 50, has been named president of Hewitt’s HRO business. Additionally, former acting president Julie Gordon has been…
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Real Lesson From Despair.com: Discovery
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A company that will go to the ends of the Earth for its people will find it can hire them for about 10% of the cost of Americans. ((Despair.com)) I have argued many times that there is actually nothing wrong…
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Offshoring Disproportionately Effects the U.S.
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Much of the talk about offshoring is about India and China. With good reason too. India and China both have over 1B people each, and if you think about the “law of large numbers” even a small increase in skills…
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Top HRO Deals
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Who’s paying attention? Did the value of HRO deals go down in 2006? Sure, there were much fewer $1B deals, but what was the cause of that? Were there overall fewer deals as well? I’m thinking that deals are starting…
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Globalization, Economic Scale, and Talent – The Realities of Asia
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Michael Specht pointed me at this video link where he drew out the following thought: “the 25% of China population with the highest IQ is larger than the total population of North America.” ((Specht, Michael, February 11, 2007. “The Growth…
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Equifax to buy top payroll-service firm
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That was the headline that greeted me when I opened up my Atlanta Journal Constitution Business section last Thursday. Right there below the fold. Plain as day. My heart began to race a bit. Who could it be? Equifax is…
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HRIT: To Outsource or Not to Outsource… That is the Question
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For some people it’s not whether to outsource, but how much? There are degrees of technology outsourcing, services and full BPO. There are a few areas where outsourcing is pretty standard. These would obviously be payroll, benefits, retirement and technology…
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Fear Automation, Not Oursourcing
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People in the U.S.often complain that the loss of jobs to countries like Mexico, India and China are ruining the economy. Unemployed people from manufacturing sectors can’t find jobs, and the easy culprit to blame are those countries taking a…
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Where are the HRO Successes?
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Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken HRO relationships. It’s the nature of the business. So it comes…
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How Did They Get Here – ExcellerateHRO
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In March of 2006, a study by Forrester Research was released which ranked ExcellerateHRO as a “Leader” among HR BPO providers. Excuse me? I mean who were these guys? Anyone not paying close attention might have missed that ExcellerateHRO had…
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How did they get here – ADP
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Next in our “How did they get here” series, I take a look at ADP, perhaps the most acquisitive organization in the payroll / HR / benefits space. As such, I certainly cannot begin to recount all of the activity…
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HRO Market Leaders
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It’s interesting that only several vendors hold a large majority of the market share in the HRO world – almost an 80/20 rule. If you look at the top 3 (Hewitt, Accenture and ADP) you are probably getting close to…
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HRO – Innovation or Best Practices?
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There is a lot of debate when companies enter into HRO contracts about how much best practice a HRO vendor can bring to the table. There is also much conversation around how much innovation and thought leadership the same HRO…