Implementation
-
Some HR BPO Conventional Wisdom
.
With the next generation of HR BPO taking shape, companies are learning from past mistakes and employing new conventional wisdom around the process of migrating to an HR BPO solution. ((Christie, Mike and Wright, Mike. “Lessons Uncovered: The New Conventional Wisdom Around the Second Generation of HR BPO.” Hewitt Associates. Retrieved from www.hewitt.com on December…
-
Considerations for ERP and SaaS
.
Jason Averbrook over at the Knowledge Infuser recently wrote: Many of our customers are currently in the process of implementing best of breed “OnDemand” HR/HCM/Talent Management technology solutions for business processes such as Goal Alignment, Compensation Planning, Performance Management, Learning Management, and Recruiting. All of our customers are implementing these solutions on top of HCM…
-
HRIT and Communications Strategy Overlap
.
I think it’s apparent that I love talking about portal. Much of what I talk about is fairly theoretical and visionary considering not all the technologies are actually fully capable of delivering what I’d like to see, but we’re getting closer. Part of portal is easy for HR technologists. Making sure that the functional technologies…
-
HRO – Success and Partnership
.
The success rate of HRO contracts is bad to dismal. That isn’t to say that companies are not saving money, or that vendors are providing bad service levels. But often, companies are dissatisfied with their overall relationships. The key indicator for satisfaction is not service delivery or cost savings (although those are drivers). The key…
-
Building your own HRMS
.
About 5 years ago, Qualcomm in San Diego was presenting at various meetings nad user groups to show off the employee self service module they had built in-house. At the time, it made sense – self service UI’s were still maturing, functionality was not well deployed, and interactivity and workflow were immature. 5 years later,…
-
6 Traits of the Next Generation HR Leader
.
(A response to Jason Corsello) Usually I would say rebuttal instead of response, but Jason has this one right on. If you don’t read his site, start now by going there to see his comments on all of the below. Anything in bold is a direct quote from his blog, but as always I’ve added…
-
PMO – Behavioral Change in HR
.
Every project has some component of change. Especially in HR changes, an organization might be deploying changes to how HR practitioners, employees, or managers experience process or service delivery. In many cases, multiple populations experience changes of many varieties. As I’ve mentioned before, change management is not training on new systems and processes. That’s called…
-
PMO – Behavioral Change with Employees and Managers
.
HR behavioral change is sometimes easy with employees and usually difficult with managers. Modern employees enjoy access to self service systems, but are sometimes lukewarm towards service delivery and call center environments they are not used to. Managers on the other hand often want as little HR work as possible and any HR change is…
-
PMO vs Change Management
.
Change management is a critical part of almost any project and it is a determinant in the successful implementation in both technology and process projects. I believe change management should be an organized function within the PMO. How it’s structured if there is a separate group of people working on change management, if change is…
-
PMO and Project Decision Making
.
A part of overall governance, how decisions are made within projects can also determine the success or failure of the project. It does not always matter if the decisions were right or wrong, as much as if there was transparent executive support and consensus among the project teams. If we go back to the PMO…
-
PMO vs Project Management
.
Most larger organizations have a program management office (PMO) which deploys program and project managers to projects throughout the organization. In many cases, people use the terms program and project management interchangeably. This however, is totally incorrect. As usual, here’s one of my drawings to illustrate: The clear difference is that there is a single…
-
Relationship Management V – Implementation
.
I was talking with a client this week about the implementation of an outsourced solution to payroll, HRIS and benefits administration that he would soon be going through. He has every intention of engaging third party assistance with the implementation. He’s seen things go very wrong for companies who attempted to go it alone with…