HR Service Delivery
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Get Over the Cloud
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I think it was back in 2004 that I was writing about “DavesNextMove.com.” PeopleSoft had just gotten acquired by Oracle, and Dave Duffield was sitting around with $1B but no job. At the same time, SuccessFactors was building up some pretty good steam, about to start having bad implementations because their stuff was so much…
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A Star Trek User Experience
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One of my favorite all time scenes in movies is in Star Trek 4 (They Voyage Home). Scotty and McCoy are hunting a local professor to get some plexy glass, and strike a deal to get it for free. The deal? Give the professor the chemical formula for “transparent aluminum.” In order to do this,…
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Analytics and Big Data, Big Data, Data & Metrics, Features, HR Service Delivery, HR Strategy, HR TechnologyBread & Butter
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It always frustrates me when I’m dieting – I have to forego one of my favorite food items: Butter. Butter (fat) along with bacon fat (fat) is one of those amazing joys of life. When butter is great, a bit salty, a lot smooth, and a lot fatty, it is a wonderful thing Unfortunately, one…
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Communications, Engagement, Governance, HR Service Delivery, HR Strategy, HR Strategy and Technology, Service DeliveryGlobal or Regional: HR Service Delivery Should Always Be Perfect
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I’ll admit it. I fly United. I also know that everyone hates them, but I actually don’t. In fact, I’d fly United over any other carrier in the US (which does happen quite often). Ok, so sometimes extreme status helps out, but they do treat their upper tiers of status holders rather well. In the…
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Web 2.0 for HR Call Centers
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Call centers traditionally have a couple of major technologies sitting in them for HR. We will usually have some sort of knowledgebase that contains access to policies, procedures, and prompts to all sorts of questions and answers. At the same time, we should always have case management going on at the same time – the…
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Employee Portal Experience Fundamentals
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Portal redesign is fun these days. Creating widgets from our talent management systems and plugging in cool looking, drillable analytics from the business intelligence engine (also widgetized) is pretty cool. The technology advances in the last few years that allow you to take a standard portal and natively configure and insert your widgets (portlets, pagelets,…