Change Management
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Bill Kutik Radio Show – The Un-Siloing of HR
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Bill Kutik’s excellent interview of HP had quite a few excellent insights. (sorry Bill, I’m a bit behind on listening to my iPod) One of the insights that I picked up on was the integration and matrixing of the HR organization to better provide a unified face to the HR customer and create programs that…
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Why We Don’t Need HR
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Simon Baker wrote a piece that was not as inflammatory as the well known “Why We Hate HR” article a couple years ago. I found it quite entertaining and thought it deserved a response. Simon has a couple of good points, but also it’s discouraging to see his opinions from both a management and strategy…
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The Realities of Integrated UI
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Anu posted this image of simplicity for user interface designs. While it’s a bit of a caricature on how Apple and Google have designed their UI’s, it’s really quite accurate at a basic level. Everything you need to do is in one single step. I’ve spent quite a bit of time sitting around on systematicHR…
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Diagramming Web 2.0 versus Enterprise 2.0
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I like pictures. CIPD published a paper that was honestly quite annoying, but contained a couple of little gems. I was annoyed because the paper was entitled Web 2.0 and HR, but it never got past defining what Web 2.0 and Enterprise 2.0 are and getting to the point of how all this is pertinent…
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Complex Problem Solving and Change Management
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Serious hat tip to Rob Millard Rob wrote about this over 2 years ago, but the picture still exists and I stumbled upon it months ago, and then had a second look a couple weeks ago. Rob pointed me to an intriguing picture that I’ve had to think about for a while. Rather than using…
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The Value Proposition in a Multi-Dimensional Workforce
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Karen Beaman states that the workforce is changing: Multi-Generational – we are are now seeing up to four generations of workers working simultaneously in the workplace — Veterans, Boomers, X’ers, and New Mils — each with differing world views, work/life needs, and job expectations of their employers. Multi-Cultural – we are experiencing increasing cultural differences…
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Why Technology Projects Fail 2
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Your technology project is completed. Your go live date is imminent. You have committed serious time and effort to changing your processes, and making sure they get implemented in your new technology appropriately. Your delivery method is changing and people will need to use the new processes, portals, and workflows starting tomorrow. Suddenly you realize…
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Why Technology Projects Fail 1
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You take on a project to change something in your organization. If you’re reading this, often you’ll be implementing some sort of technology. Why do projects fail? Often, it’s because there is no change in processes prior to implementing technology. After all, why would you implement technology to change your underlying delivery model, but not…
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HR as Sales
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I often think that senior HR practitioners don’t think about sales as often as they should. Too much of the time, HR thinks that their performance in the delivery of services is enough. Even if those services are the delivery of strategic reporting (such as detailed workforce analytics helping to chart the future direction of…
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Developing Change Agents
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When in any project, making sure that change management occurs with the proper focus on strategy, effective communications, and facilitation of behavioral change, is possibly the most critical task outside of creating a good governance process. Great behavioral change is best facilitated with a carefully selected group of change agents that are artfully instructed in…
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Universal Best Practices
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It’s funny to me that these are even called best practices. First of all, there really are no “best practices”. Perhaps these should be called “leading practices” or even “common practices”, but something that does not state that this is the way to go all the time. It is simply not true that we have…
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The Fear of Feedback
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I once worked for an organization where feedback was deemed as critical to the success of any project. In this case, these projects were sales cycles, but the general principle is transferable. This organization had a group called “Afterburner” in to speak with the entire sales force. Afterburner was made up of ex-military pilots and…
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Social Media in the enterprise – best practice #4
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Speaking about a client who never got anything done, an associate of mine once told me, “they are too in love with the process.” TOC (the other systematic) stated in best practice #3 that governance is critical in the implementation and management of social medias in the enterprise. I have to agree. In fact, I’d…
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The Role of Change Agents in Change Management
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All too often, change management is thought of as a few communications to announce a change, and the accompanying training to selected end users. This is not what change management is about. While communications and training are critical parts of change management, the organization’s ability to create behavioral change in the group of end users…
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Driving Innovation by Creating Culture
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This entire year I’ve been talking about topics that most HR people don’t talk about. Innovation and collaboration are often thought of as the domain of the business side. It’s really the guys in production or R&D to figure out how to innovate, or so we thing. We’re dead wrong. I finally found a whitepaper…
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Building the Employer Brand
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When we think about the employer brand, we often think about it from the recruiting perspective. A healthy employer brand does indeed make it much easier to attract potential employees, and it saves a business significant dollars in other ways as well. Great brands allow you to hire employees at a lower cost premium than…
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Driving Quality by Creating Culture
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ISR (now Towers Perrin) has an interesting case study on the creation of culture. Specifically in this case study, they focus on building a culture that is focused on quality, but the principles they share could really be used to develop a culture to support any strategy whether it be quality, innovation, or anything else.…
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Tactical Talent Management Becomes Strategic
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Just a couple years ago, we always seemed to talk about outsourcing activities, processes and tasks that were administrative in nature. Part of the boom in Software as a Service (SaaS) was a re-visioning of outsourcing in a way that provided the scalability and cost efficiencies of traditional outsourcing to other services. (yes, broad generalizations…
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Closing the Floodgates: Retaining Senior Talent When the CEO Leaves
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We’ve all seen it. A CEO leaves the organization and takes half of the senior management with him/her to their next gig. Then the new CEO comes in and brings in his/her team, and lets go of the rest of senior management that stuck around. You now have little or no organizational knowledge and perspective…
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The Truth Behind Asia’s Talent Markets
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You’ll never hear me contesting the idea that Asian talent markets are ripe to be the major force in the world economy. After all, when you have half the world’s population, it’s just logical to think you should eventually command half the world’s senior talent. However, decades of cultural and infrastructure problems plague them as…