Communications
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The Fear of Feedback
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I once worked for an organization where feedback was deemed as critical to the success of any project. In this case, these projects were sales cycles, but the general principle is transferable. This organization had a group called “Afterburner” in…
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Social Media Best Practice #3
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As part of the other systematic’s (Systematic Viewpoints” series on social media: Best practice #3: Collaboration requires a balance of freedom and governance to thrive. ((Systematic Viewpoints, September 11, 2007. “Social media in the enterprise – best practice #3.”)) In…
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Social Media Best Practice #2
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Best Practice #2: Show direct business value by aligning social computing to real-world work. ((Systematic Viewpoints, September 11, 2007. “Social media in the enterprise – best practice #2.”)) The other systematic (TOS) continues by saying: If you’re thinking of deploying…
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Video iPods in Training
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“Training is now going to employees rather than the other way around.” ((Gronstedt, Anders. June 2007. “Employees Get and Earful.” HBR June 2007, Pg 26)) A few months ago I posted some podcast ideas that you could use in HR. …
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Understanding the Contributors to Employee Engagement
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The May 2007 issue of HBR gives us a broader view of employee engagement and defines some of the contributors for it. Not surprisingly, employee engagement is not made up of one huge event that makes the employee committed to…
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Asynchronous Communications, HR 2.0 and the Future of Work
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We seem to want real time everything. We schedule meetings when and where the most of us can be together in the same room. When that fails, we schedule conference calls. I’m a definite culprit of this as I will…
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Generation Y Mobile Technology: The Future of Work
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I’m not usually very interested in mainstream work technologies from the standpoint of systematicHR. However, I was listening to yet another ZDnet interview with a CIO (this time with Ray Gilbert of Alcatel-Lucent) regarding the next generation of technology. “…desire…
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Great HR Podcast Ideas
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I’ve been thinking about how would could both communicate through podcasts. Certainly there are the obvious applications. If you do a corporate meeting, why not record it and make it available for download? If the President of the U.S. gets…
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Virtual versus Physical Communities
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The advent of virtual communities and their influence on shaping the workforce in undeniable. What started ages ago with people talking over the phone but perhaps never meeting has turned into true communities where people can identify themselves with groups…
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Quantifying the Customer Experience
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Hewitt has a lovely article in their Hewitt Magazine Online entitled “The Science of Customer Experience.” ((Volume 9 Issue 2. Retrieved from www.hewitt.com on December 18, 2006.)) While I’m really going to stick by my guns in the proclamation that…
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Understanding Change Drivers in Change Management
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The actual drivers for change don’t often make headlines. We talk about FUD (fear, uncertainty, doubt) and we talk about hour tactics of communications and training programs, but to really understand change and how your employees will react, you need…
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Communicating with a Millennial (Part 4: The Transition to Work)
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So what are the right expectations for a millennial just entering toe workforce? Ryan states “I find that managers are not giving me the appropriate guidance necessary for me to grow in the company. They’re too concerned with what’s going…
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Communicating with a Millennial (Part 3: Getting to Know You)
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This wasn’t supposed to be a series. Both the Recruiting Animal and “Ryan” have brought up interesting points that I’d like to comment on. Is it possible that all of this “adjusting” going both ways (to the Millennials and for…
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Communicating with a Millennial (Part 2: Dubs needs friends)
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There was a fair amount of conversation regarding this “millennial” generation last week, some of it controversial and with minor disagreement. There doesn’t seem to be differences in that we all agree that each generation has it’s own quirks in…
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Communicating with a Millennial
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I’ve spent a lot of time trying to understand what I’ve been calling the millennials, others have been calling Gen Y. I think we all understand that there’s a significant change in the way this generation is looking at work…
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Employee Morale and Uncertainty
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The other day I was visiting a client site and was struck by how recent financial difficulties experienced by the client had impacted the workforce. As part of my job, I had to interview personnel at different levels, and as…
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Employee Self Service – Lessons From Web Design
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Information Architects put out a list of their top 50 websites and what factors made them successful. I particularly like IA’s tagline of “Interface Design is Brand Design.” As you think about your self service sites, understanding that driving adoption…
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Required Skills for HR Transformation
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I had a bit of a humorous moment as I was reading this article from Mercer.com. While besides the point of this post, the Mercer page starts out saying: The survey reveals that despite some progress, nearly 60% of finance…
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Myths of Employee Engagement: Part 3
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Over the last couple days I posted some basic reactions to WorkUSA’s research on employee engagement. Today, I’d like to continue with some reactions to the rest of their “key findings.” Engagement is a leading indicator of financial performance. Companies…
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Myths of Employee Engagement: Part 1
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I found on the Watson Wyatt site a WorkUSA research paper that WW looks to have sponsored. In the “WorkUSA® 2006/2007: Debunking the Myths of Employee Engagement, Executive Summary,” WorkUSA attempts to identify some myths and ascertain what actions might…