Donald Glade
-
Relationship Management – Measuring Satisfaction
.
How do you know when an outsourcing initiative has been successful? At what point can you sit back, look at all that has been done and actually congratulate yourselves…
-
TCO and the Line Manager
.
In the jobs I had before I started my own business, I always felt an important part of my responsibility was to develop the people who reported to me….
-
TCO: A Case Study
.
Some time ago, a fortune 500 company acquired another fortune 500 company. At the time, the acquiring company was a PeopleSoft shop for payroll and HRIS. The acquired company…
-
An Introduction to TCO
.
Earlier this week, Elaine commented on my article from last week How Much Can Outsourcing Really Save. Elaine writes: “Frankly, there are so many articles published stating different outcome…
-
How Much Can Outsourcing Really Save?
.
I set this article aside some time ago with the intention of commenting on it at some point. Now is as good a time as any. The story, “Survey:…
-
Shake up at Hewitt
.
The rumors have been around in the market for some time now, but this past week it showed up in print: What does surprise Pramuk and other experts, however,…
-
It’s Offshoring, Not Outsourcing!!!!
.
I am taking a break this week from my discussion of vendor management in order to use this particular platform to rant a bit about a pet peeve of…
-
Relationship Management V – Implementation
.
I was talking with a client this week about the implementation of an outsourced solution to payroll, HRIS and benefits administration that he would soon be going through. He…
-
Relationship Management IV – Project Management
.
So you’ve outsourced HRIS, or payroll, or H&W benefits administration, or applicant tracking, or any one of numerous HR functions and now your job is finished, right? Well most…
-
Relationship Management III – The Culture of Accommodation
.
Last week we saw what happens when service providers fail to actively manage client expectations. Client satisfaction suffers, and ultimately the relationship can become at risk.We explored the notion…
-
Relationship Management II – Managing Expectations
.
Last week I wrote, in part, about outsourced service providers’ client satisfaction programs which monitor how satisfied clients are with performance. At any given point in time, there are…
-
Relationship Management – Part I
.
Back in January, Double Dubs posted an article titled Vendor or Client – Who’s Fault Is It? The question is not an academic one, as companies spend a combined…