Donald Glade
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More Changes at Hewitt
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In case you missed it, HRO Today recently reported the following: “A former president of national accounts at competitor ADP, Jay C. Rising, 50, has been named president of…
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Employee Morale and Uncertainty
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The other day I was visiting a client site and was struck by how recent financial difficulties experienced by the client had impacted the workforce. As part of my…
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Equifax to buy top payroll-service firm
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That was the headline that greeted me when I opened up my Atlanta Journal Constitution Business section last Thursday. Right there below the fold. Plain as day. My heart…
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Employee Morale and Stress
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A lot has been written about the connection between low employee morale and stress. In fact, Melissa Bushman even claims it to be “The most common cause of low employee…
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Employee Morale and the Company Car
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Do a Google search on “employee morale” and you will get “about 1,020,000 hits”. Evidently, it’s a pretty hot topic! Actually, after I went through all the million plus…
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Employee Morale and the Boss
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The other day, I came across an interesting graph a client of mine had copied from a BusinessWeek article. I’ve been trying to find it online, to no…
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Where are the HRO Successes?
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Because much of my practice focuses on helping companies and HRO providers improve the outsourcing relationship for cost, quality and service levels, in my job I see many broken…
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How Did They Get Here – ExcellerateHRO
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In March of 2006, a study by Forrester Research was released which ranked ExcellerateHRO as a “Leader” among HR BPO providers. Excuse me? I mean who were these guys? …
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How did they get here – ADP
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Next in our “How did they get here” series, I take a look at ADP, perhaps the most acquisitive organization in the payroll / HR / benefits space. As…
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How Did They Get Here – Hewitt Associates
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The other day I was trying to remember what happened to a company in the benefits administration space I used to deal with quite regularly. Of course, as been…
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Hewitt’s Financial Results – What Do They Mean?
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Hewitt’s very public financial difficulties continue today, days after announcing quarter-end September 30, 2006 financial results. It is not my intention to single out Hewitt by writing about them…
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Human Resources and the Mid-Term Election
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Today is Election Day!!! After today, we will no longer be bombarded with political ads slinging mud right out of our TV sets. After today, most of the nightly…
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Social Security Reform Revisited
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This past week, President Bush resurrected the issue of Social Security Reform. As part of this political season, it seems he wants to flex some presidential muscle by attempting…
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Hewitt’s Lessons Learned
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From time to time companies exhibit moments of organizational maturity not often enough seen in the market. This week’s moment comes to us courtesy of Hewitt Associates’ Mike Wright,…
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100% Claims Audits Revisited
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Nearly one year ago, Double Dubs graciously asked me to be a regular contributor on this most amazing blog of his. I think all of us can agree that…
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A Technological Approach to Claims Audit
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The last two weeks I wrote about the ineffectiveness of traditional claims audit and the inherent conflict of interest some companies face when they perform such audits. This week…
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Independent Consulting: Perception or Reality?
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Last week, Barbara Martinez wrote a very in-depth article which appeared on the front page of the Wall Street Journal (September 18, 2006; Page A1). A subscription to WSJOnline…
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TCO: Measuring Risk
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In a prior post I wrote about the Total Cost of Ownership (“TCO”) in the context of risk. Today I would like to write about techniques to measure the…
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Russ Fradin: The New CEO at Hewitt Associates
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Last week I promised to write about measuring risk related to group benefit plans and techniques on evidence based cost avoidance (when I put it that way, it sounds…
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TCO in the Context of Risk
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Many regular readers of SystematicHR know that I conducted a Total Cost of Ownership study to determine the cost of benefits administration. The results were released last December. Double…