Outsourcing
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How Did They Get Here – Hewitt Associates
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The other day I was trying to remember what happened to a company in the benefits administration space I used to deal with quite regularly. Of course, as been happening with increasing regularity, it had been acquired some years ago…
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HRO – Defined
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I’ve debated HRO definitions here before. Is HRO any type of human resources outsourcing even if it’s just payroll to ADP? Or does HRO mean full BPO for HR functions (HR BPO)? It’s quite arguable that you should define HRO…
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Hewitt’s Financial Results – What Do They Mean?
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Hewitt’s very public financial difficulties continue today, days after announcing quarter-end September 30, 2006 financial results. It is not my intention to single out Hewitt by writing about them again. Rather, as the recognized leader in HRO, Hewitt can be…
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Some Things Should Never Be Outsourced?
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I’m not talking about the highly transactional stuff like payroll, benefits, or technology. In general, there’s a huge return on some of the administrative and transactional processes. What we’re really talking about are the strategic activities, but even that gets…
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Hewitt’s Lessons Learned
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From time to time companies exhibit moments of organizational maturity not often enough seen in the market. This week’s moment comes to us courtesy of Hewitt Associates’ Mike Wright, global HRO sales co-leader, during his presentation last month at the…
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Traditional Outsourcers – Vendor Updates
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Outsourcers: This is a rather boring category as there are only 2 traditional outsourcers worth mentioning. However, the last several years have been interesting for both of them, but I’ll back up an entire decade since many people I talk…
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Mid Market HRO
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HRO is well established as a trend for the next several years, and it is more than reasonable that the mid market will begin adopting this fairly expensive service offering. In fact, I’d suggest that over 100 mid market companies…
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Russ Fradin: The New CEO at Hewitt Associates
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Last week I promised to write about measuring risk related to group benefit plans and techniques on evidence based cost avoidance (when I put it that way, it sounds so boring!) I’m sorry, but some other news broke last week…
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ADP Aquires Employease
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OK, as ths Employease press release says, they only agreed to do so, but it’s a great move assuming it gets past all the regulatory stuff. ((Got this through Phoenix INformation Managmenet.)) The (pending) acquisition is a great move for…
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HR Function Commoditization – The Future of HR
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57 years ago ADP commoditized payroll. You have 100 earnings codes, a specific set of parameters each code can have, and if you want to go outside those parameters, you can’t. Many see this as a bad thing, but this…
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TCO in the Context of Risk
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Many regular readers of SystematicHR know that I conducted a Total Cost of Ownership study to determine the cost of benefits administration. The results were released last December. Double Dubs commented on it here, and it is how I originally…
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The True Costs of Unionization
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In an attempt to be apolitical (which is truly difficult for me), I was reading a New York Times article about United mechanics entering into a training program after layoffs. The success rate of returning those mechanics was dismal if…
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Relationship Management – Measuring Satisfaction
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How do you know when an outsourcing initiative has been successful? At what point can you sit back, look at all that has been done and actually congratulate yourselves on a successful implementation, transition and effective and stable ongoing processing…
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TCO and the Line Manager
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In the jobs I had before I started my own business, I always felt an important part of my responsibility was to develop the people who reported to me. In fact, I always went a step beyond and looked to…
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So You’ve Been Retained: Part 3
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What to do now? Some organizations are great at redefining roles. Others are terrible. Honestly, it’s part of the change management process, but again, some are great at change and others not. The big question in this series: What do…
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So You’ve Been Retained: Part 2
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Coping with the loss of friends and associates (the guilty survivor) One of the worst things for both management and the retained organization is deciding and coping with the people who will be losing their jobs. As mentioned in the…
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So You’ve Been Retained: Part 1
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Who are you? With the recent glut of HRO and other outsourcing deals, it’s obvious that some employees are going to be invited to stick around, and others will be given the pink slip. With over 100 HRO deals out…
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How Much Can Outsourcing Really Save?
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I set this article aside some time ago with the intention of commenting on it at some point. Now is as good a time as any. The story, “Survey: Outsourcing saves less than claimed” is based on a survey conducted…
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Shake up at Hewitt
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The rumors have been around in the market for some time now, but this past week it showed up in print: What does surprise Pramuk and other experts, however, is that Hewitt doesn’t have a successor in place for Salvino….
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It’s Offshoring, Not Outsourcing!!!!
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I am taking a break this week from my discussion of vendor management in order to use this particular platform to rant a bit about a pet peeve of mine. As the title suggests, it’s to rant about the misuse…