Functional
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Offshoring and Chinese English
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We’ve all been dealing with call centers getting routed to India for a few years now. In the beginning, the experiences were horrible as people navigated the many communications,…
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The New Collaboration
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So much collaboration used to happen around “water cooler conversations.” These may have been informal lunches, chats in the halls, and even chats next to the water cooler in…
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Middle Market HRO Convergence
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We’ve long talked about the large HRO organizations trying to go after the middle market. After all, how many companies out there can afford a 10 year contract valued…
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Evolving from Knowledge Management to Innovation Networking
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Knowledge management was all the rage a decade ago. People realized the need to maintain institutional and intellectual capital as employees filtered into an organization, created new knowledge, and…
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Redefining HRO
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Jason Corsello recently posted a great analysis of the state of HRO. His take is that the industry is on it’s 3rd generation of development, and the description of…
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Longer Term HRO Viability as Change Management
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I’ve always been fascinated by HRO and it’s been a constant topic here on systematicHR since the beginning. While it certainly would seem to make sense that sharing resources…
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Generation Y Mobile Technology: The Future of Work
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I’m not usually very interested in mainstream work technologies from the standpoint of systematicHR. However, I was listening to yet another ZDnet interview with a CIO (this time with…
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Educating for a Lifetime
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With rapid changes in technology, the business environment, and the dynamic nature of knowledge usability in the modern world, managing one’s career becomes increasingly difficult. Necessity dictates that employees…
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Some HR BPO Conventional Wisdom
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With the next generation of HR BPO taking shape, companies are learning from past mistakes and employing new conventional wisdom around the process of migrating to an HR BPO…
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Real Lesson From Despair.com: Dysfunction
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The only consistent feature in all of your dissatisfying relationships is you. ((Despair.com)) I often see organizations who have many vendor relationships that are either marginally successful or complete…
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Plateauing, Multiple Career Ladders, Engaging Employees
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Knowledge@Wharton wrote a few months ago about a “new” phenomenon within middle manager ranks. A number of men and women in middle management are increasingly reluctant to take the…
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More Changes at Hewitt
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In case you missed it, HRO Today recently reported the following: “A former president of national accounts at competitor ADP, Jay C. Rising, 50, has been named president of…
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Real Lesson From Despair.com: Discovery
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A company that will go to the ends of the Earth for its people will find it can hire them for about 10% of the cost of Americans. ((Despair.com))…
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Offshoring Disproportionately Effects the U.S.
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Much of the talk about offshoring is about India and China. With good reason too. India and China both have over 1B people each, and if you think about…
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The Evolution of the Workforce
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It seems I make a point of talking about the millennial generation (those emerging into the workforce now), and how there seems to be a perception that they are…
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Real Lesson From Despair.com: Demotivation
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Sometimes the best solution to morale problems is just to fire all of the unhappy people. ((Despair.com)) As mean as it sounds, it may be true. We all know…
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Upheaval in Time Management
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Last week Jason Corsello noted that Kronos was being acquired by a private equity firm. I honestly didn’t take too much notice of it, but echoed his thoughts wondering…
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Employee Morale and Uncertainty
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The other day I was visiting a client site and was struck by how recent financial difficulties experienced by the client had impacted the workforce. As part of my…
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Top HRO Deals
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Who’s paying attention? Did the value of HRO deals go down in 2006? Sure, there were much fewer $1B deals, but what was the cause of that? Were there…
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Globalization, Economic Scale, and Talent – The Realities of Asia
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Michael Specht pointed me at this video link where he drew out the following thought: “the 25% of China population with the highest IQ is larger than the total…