Finance
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The Toyota Way: Principle 1
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Base your management decisions on a long-term philosophy, even at the expense of the short term financial goals. Basically this is a lesson not in profits, but in behavior. It is the “do the right thing” lesson, but in Toyota…
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HR Versus Finance – Influence, Power, and a Seat at the Table Part 2
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Lowell Bryan wrote in the McKinsey Quarterly that there is a new metric around: Times have changed and ROIC is no longer important – the new metric is profit per employee. ((Bryan, Lowell, 2007. “The New Metrics of Corporate Performance:…
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Myths of Employee Engagement: Part 3
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Over the last couple days I posted some basic reactions to WorkUSA’s research on employee engagement. Today, I’d like to continue with some reactions to the rest of their “key findings.” Engagement is a leading indicator of financial performance. Companies…
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The ROI of Sales Incentives
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Online Conversion recently referenced a great study from Northwestern University that surveyed the economic impact of $1 trillion of sales incentives annually. What does not work as well as managers hoped are non-cash incentives. The study found that: “What employees…
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HRO: Profits, or Business Model?
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Jason asks if we can just get past the HRO profit (loss) thing. I think he’s right. What’s important in the equation is not if the HRO’s are making money or not (and chances are that none of them are),…
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Hewitt’s Financial Results – What Do They Mean?
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Hewitt’s very public financial difficulties continue today, days after announcing quarter-end September 30, 2006 financial results. It is not my intention to single out Hewitt by writing about them again. Rather, as the recognized leader in HRO, Hewitt can be…
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Social Security Reform Revisited
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This past week, President Bush resurrected the issue of Social Security Reform. As part of this political season, it seems he wants to flex some presidential muscle by attempting to re-establish his core initiatives which have stalled in congress over…
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100% Claims Audits Revisited
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Nearly one year ago, Double Dubs graciously asked me to be a regular contributor on this most amazing blog of his. I think all of us can agree that what he has built here is impressive. He has created a…
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A Technological Approach to Claims Audit
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The last two weeks I wrote about the ineffectiveness of traditional claims audit and the inherent conflict of interest some companies face when they perform such audits. This week I’d like to introduce a company that brings a different approach…
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TCO: Measuring Risk
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In a prior post I wrote about the Total Cost of Ownership (“TCO”) in the context of risk. Today I would like to write about techniques to measure the cost of risk, particularly in the case of administering benefit plans….
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TCO in the Context of Risk
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Many regular readers of SystematicHR know that I conducted a Total Cost of Ownership study to determine the cost of benefits administration. The results were released last December. Double Dubs commented on it here, and it is how I originally…
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TCO: A Case Study
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Some time ago, a fortune 500 company acquired another fortune 500 company. At the time, the acquiring company was a PeopleSoft shop for payroll and HRIS. The acquired company had been outsourcing payroll and accessed a hosted HRIS system for…
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An Introduction to TCO
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Earlier this week, Elaine commented on my article from last week How Much Can Outsourcing Really Save. Elaine writes: “Frankly, there are so many articles published stating different outcome of offshoring and outsourcing ventures. More often than not, people are…
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ADP Benefit TCO study
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ADP’s benefit TCO study presented some very interesting numbers as well as a few questions: First, I’m not at all surprised that outsourced benefit administration is less costly from a TCO (total cost of ownership) measure than in-house benefit admin….
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TMS (non) fiancials
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I seem to have made the quite unwise statement that I would attempt to evaluate the financials of several TMS vendors. Realizing now that I should take that statement back (entirely possible with just a quick stroke of the keyboard)…
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CFO Magazine Survey on Employee Performance
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As a follow-up to yesterday’s post, I found this article at CFO.com on employee productivity. CFO Staff, September 15, 2005. “Our Assets, Ourselves,” CFO.com. Retrieved December 8, 2005 from CFO.com. First of all, many of the 170 CFO’s surveyed came…
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More international implications for SOX
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Well, Canada has decided that they will pursue a Sarbanes Oxley-like legislation. This follows Japan, and the EU meaning anyone doing business internationally will need to file for SOX in a variety of countries. I’ve written about SOX pretty often,…
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Strategic HR Budgets
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ok – so there’s been extra money in the HR budget for a few years as the economy is generally picking up, and HR “has a seat at the table.” Years ago, HR could make purchasing decisions pretty much on…
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HRO and non-cost decision drivers
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First of all, if you have never looked here – check out Cap Gemeni’s library. So Cap Gemeni comes out with a survey that organizations looking to outsource really have other objectives other than cost savings. Obviously these have to…
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Plumtree portals and ROI
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Plumtree has just made it much easier to substantiate the ROI on your portal investment. Of course, your organization has to be using the Plumtree portal, but this is one of the best out there anyway. Portals generally allow you…