systematicHR
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Thumbs Down for Video Resumes
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YourHRGuy.com wrote about video resumes recently, casting an overall thumbs down for them. Usually I’m the advocate of technology and doing/thinking about things differently. In this case, I’m going to go with everyone else and pronounce this one to be…
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Making a Case for Service Oriented Architecture
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BEA (owners of WebLogic and as of the writing of this, going through a takeover bid from Oracle), sponsored a survey from GCR (formerly Gartner Custom Research) around the rational for implementing SOA in global organizations. The results were generally…
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Knowledge Infusion’s Talent Survey
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KI’s newest survey around talent presents some salient findings that we should all find quite obvious, but we all seem to ignore anyway. In the first paragraph below, Jason Corsello states that HR people still don’t know how to present…
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Talent Management in a Knowledge Economy
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A recent issue of the Economist highlighted talent management in Big 4 accounting firms. This is especially interesting because while the rest of the economy is heading towards greater levels of knowledge work, the Big 4 are arguably at the…
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Sometimes Being Strategic Is Not What’s Next
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February 11, 2008 A long time ago (I’m behind on my reading) the HR Thoughts blog had a piece about not trying to be strategic all the time. While it’s nice that managers, directors and VP’s of HR get to…
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HR Service Delivery: Question 11
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Are there breakthroughs in other parts of the business that we can use? The first time someone in HR decided to try using the customer service call center as an HR call center, this was the most innovative idea in…
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HR Service Delivery: Question 10
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What do our customers needs look like in the future? Everyone is talking about the aging of the workforce. We treat this on two obvious levels: first, how do benefits need to be shaped to handle this older or retiree…
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HR Service Delivery: Question 9
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What has changed? You may have put in your current call center or service delivery model several years go. Since then, you’ve had 2 major acquisitions, entered several new markets, and your workforce demographics have aged and changed in geography….
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HR Service Delivery: Question 8
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If we changed our service delivery so that it was perfect for every customer, what would that look like? In reality, this is probably a little bit too broad. What it does though is it puts together a list of…
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HR Service Delivery: Question 7
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What is the biggest obstacle to using the product? So you work for a design firm and 80% of your population uses an Apple Mac. Somehow in the procurement process, you forgot to ask your talent management vendor if they…
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HR Service Delivery: Question 6
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Who hates our product? Who loves it? Who is indifferent? Let’s hope everyone loves our approach to HR Service Delivery. More often than not, the large majority of your population will either hate it or be indifferent. While you don’t…
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HR Service Delivery: Question 5
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Are people spending money to alter our tools? Good ‘ol performance management is a nice scenario here. In the old days when we had a staff of people creating spreadsheets, sending them to managers, getting them back for data scrubbing,…
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HR Service Delivery: Question 4
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Can we cut our costs significantly? We’re not talking about simply cutting costs and eliminating services. We’re actually talking about discovering the current levels of service utilization and comparing that against a future service delivery scenario. Let’s say you could…
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HR Service Delivery: Question 3
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Are there any customers for whom support is extraordinarily high or low? Let’s face it, sometimes the support costs for a group of people catches you off guard. When there is more support required than you expected, you know how…
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HR Service Delivery: Question 2
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Which of our customers need vastly more service than others? Sometimes there will be a specific business unit or group of individuals (salespeople or executives for example) who simply require more time and attention. The first question is obviously to…
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HR Service Delivery: Question 1
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What follows is literally 3 weeks of questions around HR service delivery. These are questions that we can ask ourselves that can help diagnose porblems, solutions and opportunities. Hope you enjoy. ho uses our services and technology in ways we…
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SystematicHR’s Thoughts for 2008
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I suppose that I do need to put together a list of things I’m especially interested in this year. Many of these are already trends. Some of these will never be, but are things perhaps only I am interested in….
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Web 2.0: Ajax versus Adobe Flex
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As we get more Web 2.0 applications in the HR arena, perhaps it deserves a short explanation of what some of the competing technologies are. When we’ve talked about Web 2.0, (again, defining it as the delivery of a rich…
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Rumors and News in the HR Technology Space
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So I took a brief 3 week pause from writing in December and quite a bit happened. Here is a brief summary of the news: December 4: Reuters reported a rumor that Microsoft was looking at a possible acquisition of…
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SuccessFactors ULTRA
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Out comes a new release of SuccessFactors popular talent management system. My general opinion is that the leading talent management systems are all playing on a fairly level playing field. They are all pretty well integrated, they all have good…