HRO
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Hewitt’s Financial Results – What Do They Mean?
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Hewitt’s very public financial difficulties continue today, days after announcing quarter-end September 30, 2006 financial results. It is not my intention to single out Hewitt by writing about them again. Rather, as the recognized leader in HRO, Hewitt can be viewed as the industry bellwether and can provide insight into the dynamics of the industry.…
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Some Things Should Never Be Outsourced?
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I’m not talking about the highly transactional stuff like payroll, benefits, or technology. In general, there’s a huge return on some of the administrative and transactional processes. What we’re really talking about are the strategic activities, but even that gets a bit gray, as I personally think that just about anything can be outsourced. Take…
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Hewitt’s Lessons Learned
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From time to time companies exhibit moments of organizational maturity not often enough seen in the market. This week’s moment comes to us courtesy of Hewitt Associates’ Mike Wright, global HRO sales co-leader, during his presentation last month at the Conference Board’s 2006 Human Resource Outsourcing Conference in Chicago. Thank you (again) to Jessica Marquez…
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Mid Market HRO
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HRO is well established as a trend for the next several years, and it is more than reasonable that the mid market will begin adopting this fairly expensive service offering. In fact, I’d suggest that over 100 mid market companies have actually decided to outsource a considerable amount of services with ADP a clear leader…
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So You’ve Been Retained: Part 3
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What to do now? Some organizations are great at redefining roles. Others are terrible. Honestly, it’s part of the change management process, but again, some are great at change and others not. The big question in this series: What do I do now? Generically, that’s easy. Specifically, depends on your company. In part 1, we…
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So You’ve Been Retained: Part 2
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Coping with the loss of friends and associates (the guilty survivor) One of the worst things for both management and the retained organization is deciding and coping with the people who will be losing their jobs. As mentioned in the first part of the series, sometimes there just isn’t a spot for great people. Old…
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So You’ve Been Retained: Part 1
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Who are you? With the recent glut of HRO and other outsourcing deals, it’s obvious that some employees are going to be invited to stick around, and others will be given the pink slip. With over 100 HRO deals out there (defined as fully outsourcing at least 5-6 processes), there have been a fairly large…
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How Much Can Outsourcing Really Save?
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I set this article aside some time ago with the intention of commenting on it at some point. Now is as good a time as any. The story, “Survey: Outsourcing saves less than claimed” is based on a survey conducted by TPI. The gist of the story is summed up in the lead: “Outsourcing of…
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Shake up at Hewitt
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The rumors have been around in the market for some time now, but this past week it showed up in print: What does surprise Pramuk and other experts, however, is that Hewitt doesn’t have a successor in place for Salvino. “That certainly could be hinting at a sale of its HRO business,” he says. Marc…
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HRO IT Platforms
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HRO Today has an article out there descrbing their take on the technology platform evolution within the HRO space. They pay particular interest to Oracle and SAP which is quite predictable. While not mentioning that SAP is the clear leader in HRO HRMS at the moment, they do seem to think that Oracle Fusion will…
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HRO Vendor Positioning (Scorecard)
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Accenture: Accenture is like ExcellerateHRO and Hewitt. With a great HR consulting group and an ability to execute the technology, Accenture was in the market early enough to capture great market share. Unlike Hewitt, they have great flexibility in their technology offerings and can also offer FAO (finance) and IT outsourcing. ADP: The clear leader…
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HRO Trends
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So what’s going on in HRO these days? Here’s a summary of a few things I’m thinking about. Global HRO – Global HRO has existed for a while, but the vendors keep expanding the offerings to more remote countries. However, if I tie together a couple of ideas, if ADP could figure out how the…
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3 Levels of HRO
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Quickly emerging are three clear types of HRO services. There is the basic HRO, full HRO and integrated BPO. Basic HRO is mostly for mid-sized organizations and organizations with fewer than 20K employees. Full HRO may be for any larger organization with a more developed HR function while integrated BPO serves the same market. What’s…
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ExcellerateHRO Ranked An HRO Leader
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I thought it interesting that ExcellerateHRO was recently ranked a leader among the HRO vendors. Recently winning their first large contract with Cardinal Helath, they may have more coming.. “Being one of the most global of all HR BPO providers, ExcellerateHRO’s portfolio of services allows clients to leverage our geographic reach, technical expertise and depth…
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Excellerate HRO’s First Win
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And it’s a big one. I have no idea what the net value of this deal is, but rumors around the blogosphere have been circulating for a couple months that the announcement was coming. Here it is.
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PEO vs. HRO again.
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I got an e-mail from a reader about PEO v HRO: What is your advice to a company (100-1000) on what TYPE of outsourcing would be best for their company? Basically, PEO VS BPO. Pretty broad but there are all kinds of companies trying to figure out the breaking point. Rather than talking about BPO,…
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Top HRO Deals of 2005
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I might be a bit behind on the news and it’s entirely possible this has been posted elsewhere. However, HRO Today Magazine posted their top 22 HRO deals of 2005 in their January/February issue. Personally I’m positive this is nowhere near a complete list. I’m betting there were at least another 30 HRO deals even…
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Recruitment Process Outsourcing for Healthcare
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I stumbled across this company, Pinstripe, that does RPO for healthcare. Now, I personally don’t really care one way or another about this specific company, but the concept of RPO for healthcare seems to be a troublesome idea for me to swallow. One of the major tenets behind RPO is that there should be the…
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HRO Superstars
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Through Hager Strategic I found HRO Today’s listing of 2006 HRO Superstars. Really quite a nice list of who’s who in HRO from a vendor and client standpoint. It also includes a list of advisors and advisory firms that I don’t generally talk about. Take a look.
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HRO Strategy Guide
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Sometimes a firm actually publishes a study that is neither ‘salesy’ or full of common sensical information that we already knew. Deloitte put out a “Making HR Business Process Outsourcing Work”Deloitte Consulting, November 9, 2005. “Making HR Business Process Outsourcing Work,” retrieved from http://www.deloitte.com on January 3, 2006. study/paper here. I’m not going to comment…