Functional
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3 Levels of HRO
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Quickly emerging are three clear types of HRO services. There is the basic HRO, full HRO and integrated BPO. Basic HRO is mostly for mid-sized organizations and organizations with…
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It’s Offshoring, Not Outsourcing!!!!
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I am taking a break this week from my discussion of vendor management in order to use this particular platform to rant a bit about a pet peeve of…
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Relationship Management V – Implementation
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I was talking with a client this week about the implementation of an outsourced solution to payroll, HRIS and benefits administration that he would soon be going through. He…
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Relationship Management IV – Project Management
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So you’ve outsourced HRIS, or payroll, or H&W benefits administration, or applicant tracking, or any one of numerous HR functions and now your job is finished, right? Well most…
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Relationship Management III – The Culture of Accommodation
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Last week we saw what happens when service providers fail to actively manage client expectations. Client satisfaction suffers, and ultimately the relationship can become at risk.We explored the notion…
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Relationship Management II – Managing Expectations
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Last week I wrote, in part, about outsourced service providers’ client satisfaction programs which monitor how satisfied clients are with performance. At any given point in time, there are…
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ExcellerateHRO Ranked An HRO Leader
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I thought it interesting that ExcellerateHRO was recently ranked a leader among the HRO vendors. Recently winning their first large contract with Cardinal Helath, they may have more coming…..
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Relationship Management – Part I
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Back in January, Double Dubs posted an article titled Vendor or Client – Who’s Fault Is It? The question is not an academic one, as companies spend a combined…
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HR Technology Functional Utilization
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Looking at CedarCrestone (of Cedar Group fame) and their survey of HCM applications, it’s interesting to see the trends of what everyone is using, what they will be using,…
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Hot HR Issues – Part 2
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The Conference Board of Canada did an interview with Dave Ulrich where he stated “the 21st century will belong to human resources and to organizational capabilities.” ((Thanks to Romain…
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Excellerate HRO’s First Win
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And it’s a big one. I have no idea what the net value of this deal is, but rumors around the blogosphere have been circulating for a couple months…
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Responsibility – Part 3
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Im realizing that I never actually defined why I called this series “responsibility.” Mostly, it was because we in HR have a responsibility to ensure that certain practices maintain…
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Social Security Reform
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Donald Glade of Sourcing Analytics writes a great opinion on Social Security reform here. Just thought I’d point it out.
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Offshoring Not a Cause of Job Loss
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2.4% of U.S. jobs have been lost to outsourcing and offshoring since 2003. That’s the bad news. The good news is that if you trend all job gains and…
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PEO vs. HRO again.
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I got an e-mail from a reader about PEO v HRO: What is your advice to a company (100-1000) on what TYPE of outsourcing would be best for their…
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Top HRO Deals of 2005
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I might be a bit behind on the news and it’s entirely possible this has been posted elsewhere. However, HRO Today Magazine posted their top 22 HRO deals of…
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Watson Wyatt – 2005 HCI study
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Watson Wyatt – Insider again pushes out a nice article tying together the correlation between effective HR program design and financial performance. First off, here’s a nice diagram of…
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Why I Love Compensation
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In all of the HR practice areas, in my opinion, compensation is the cornerstone of the HR function. Not only does it carry through the HR organization, but it…
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EE’s quit to seek relationships, balance and mission
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In the “talent war” discussion, there is now even more room for concern. While we have always realized that growing retiree populations were decreasing the availability of senior talent,…
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Recruitment Process Outsourcing for Healthcare
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I stumbled across this company, Pinstripe, that does RPO for healthcare. Now, I personally don’t really care one way or another about this specific company, but the concept of…