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Bread & Butter
Read more: Bread & ButterIt always frustrates me when I’m dieting – I have to forego one of my favorite food items: Butter. Butter (fat) along with bacon fat (fat) is one of those amazing joys of life. When butter is great, a bit salty, a lot smooth, and a lot fatty, it is a wonderful thing Unfortunately, one…
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Support versus Change, Evolution versus Revolution
Jacob Morgan wrote a piece about adoption a while back, and he had a pretty interesting concept around supporting business process as opposed to change management. This is really quite new to me, as we’ve always talked about change management and behavioral change as opposed to a softer concept of “support.” You need to speak…
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Strategy in 4 Words – I Don’t Like It
There has been a blog circulating on HBR.com that I had to think long and hard about. At the core, it’s a simple philosophy: “minimize evil, maximize good.” ((Haque, Umair, December 15, 2009. “21st Century Strategy in Four Words.” Retrieved from http://Blogs.HBR.org on December 20, 2009.)) First of all, if I were going to adopt…
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The Error of Operational Reports
Julian had a childhood friend named Lucy. One day, he came home with one of those kindergarten drawings with a little girl and diamonds and presented it to his father. John asked him what the drawing was, and Julian replies, “It’s Lucy and the sky with diamonds.” Thus, the song. You can take some core…
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David Zinger 3 Words Follow-up
3 Words Follow-up to yesterday’s post written by David Zinger. I am so pleased you took so much away from 3 little words. It makes me feel stronger than the 3 little pigs and I know some wolf can blow my 3 word structure down. The words are all important to me and my work.…
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Branding and the 3-word Theme
I was checking out David Zinger’s twitter page and noticed his 2009 3-word theme. They are “Authentic, Connections, Engage.” A part of me wants a 5 page manifesto on his choice of these words and why they are important to him this year. (he probably wrote a blog post on this, but I missed it).…
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Survey Design 101 – Part 2: Which questions should I keep or drop?
Guest Author: Stephen B. Jeong, Ph.D. In Part 1 of Survey Design 101, we discussed two broad topics related to survey design – choosing the right topics and creating quality questions. Survey design (or questionnaire development), however, is not complete until you can show that all or most of the redundant questions have been filtered…
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System of Record: Everything in its Place
I’m sitting on a plane (delayed of course for 4 hours) thinking about the people around me. I have the fabulous exit row seat on the A319 where there is no seat in front of me. The guy in the middle next to me is great. He’s not a talker, he’s slim, does not intrude…
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Salary and Benefits are NOT Engagement Tools
So you’re thinking about getting married. You go out and buy a ring with a diamond in it, you figure out a romantic place to ask, and then you get down on one knee and pop the question. Somehow, she says “yes.” They key is that there are probably a large number of reasons she…
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The Vendor Demo Test Drive
I must say that Jim Holincheck wrote a quite persuasive piece a couple months ago on why vendor scripted demos will go away. In today’s environment of SaaS applications, it’s so much easier for organizations to set up sandboxes for potential customers to play around in rather than the old model where client server applications…