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Web 2.0 for HR Call Centers
Read more: Web 2.0 for HR Call CentersCall centers traditionally have a couple of major technologies sitting in them for HR. We will usually have some sort of knowledgebase that contains access to policies, procedures, and prompts to all sorts of questions and answers. At the same time, we should always have case management going on at the same time – the…
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Choosing an HR consultant
As an HR consultant with a major global HR firm, I really enjoyed this article about selecting an HR consulting partner. I would also say the below rules also apply to selecting a good vendor. Not all vendor relationships are like this, but a good HRO relationship will be. All following text from HR.com Most…
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Work Life Balance and Bill Gates
Michael wrote a very nice essay on work life balance the other day and I had a few additions. (partial excerpt below) Given my general focus is in HR and technology I could also not forget about all this technology that promised extra leisure time? Technology is NOT helping. How can you have a balance…
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Engagement, Engagement, Engagement!!! Again!!!
In the latest rendition of the engagement conversation, Michael had these words to say. It would appear that we’re (the bloggers) not the only ones talking about engagement. Here are a few more links with my links or excerpts: Management Issues, Attitude and Engagement. Along with the below excerpt on engagement, this also speaks to…
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Mercer HRO takes off
Well, I was wrong again. I really thought the Mercer SynHRgy merger was going to be a flop. In fact, I was fully convinced that Mercer would spin the HRO arm off sometime this year. Instead, they have 15 new deals so far in 2005 adding an additional 300,000 employees to their services. For those…
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Commitment vs. Engagement
In response to a recent post, Regina said: I am back and something is niggling at me these days about “engagement.” I guess I am struggling with the differences between engagement and commitment. The terms of engagement are different. I am thinking about how to articulate the differences. Maybe engagement is the default since commitment…
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Human Resource Lessons Learned from Star Wars
This was a rather amusing post on talent management and Star Wars. You will also be able to gather from my previous posts on employee engagement and my readings of Regina’s blog that in addition to the below problems (lack of good communication and what not), that the Jedi unsuccessfully communicated brand. The fact that…
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Authoria buying Hire.com
Wow wow wow… This is huge for point solutions. Authoria is buying Hire.com, meaning they will be that much closer to being a full service talent management suite. Check out my old scorecard of talent management solutions here. All Authoria needs is an LMS and LCMS.
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Workforce Planning again – The Definition
I read Regina’s post and immediately became judgemental regarding the person she linked to. I really should have read Brossard’s entire interview prior to jumping to conclusions, but as Regina wrote specifically about Brossard’s step 3, I decided to keep my tunnel vision glasses on. Apparently however, (not that I’ve taken the time to read…
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McKinsey on Global Outsourcing
It ain’t so bad as we think. McKinsey Global put out a new study basically stating that the ability of organizations to outsource is slower than we think. The core operations that are being outsourced are usually simply done. Most organizations have difficulty piecing out processes and can’t outsource. “Moving tasks to faraway sites isn’t…
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The truth about what “integration” means
Integration? What does integration mean to you? Does integration mean the constant and immediate transfer of data between tables of different modules? Does it mean that there is no transfer of data between tables because tables are perfectly shared? Does it mean that you run a process to move data from one module to the…