systematicHR

Are there breakthroughs in other parts of the business that we can use? The first time someone in HR decided to try using the customer service call center as an HR call center, this was the most innovative idea in ages. Then someone came along and thought that with all the internet stuff happening in…

What do our customers needs look like in the future? Everyone is talking about the aging of the workforce. We treat this on two obvious levels: first, how do benefits need to be shaped to handle this older or retiree population. Second, how do organizations attract, retain and develop younger talent to quickly fill the…

What has changed? You may have put in your current call center or service delivery model several years go. Since then, you’ve had 2 major acquisitions, entered several new markets, and your workforce demographics have aged and changed in geography. Have you truly reevaluated your service delivery model to see if it still fits? This…

If we changed our service delivery so that it was perfect for every customer, what would that look like? In reality, this is probably a little bit too broad. What it does though is it puts together a list of features and possible changes that would improve your HR Service Delivery from its current state.…

What is the biggest obstacle to using the product? So you work for a design firm and 80% of your population uses an Apple Mac. Somehow in the procurement process, you forgot to ask your talent management vendor if they support Safari. Turns out that your vendor only support MS Internet Explorer. While I honestly…

Who hates our product? Who loves it? Who is indifferent? Let’s hope everyone loves our approach to HR Service Delivery. More often than not, the large majority of your population will either hate it or be indifferent. While you don’t want pure hatred, it’s good to know why this happens. Perhaps the technology you have…

Are people spending money to alter our tools? Good ‘ol performance management is a nice scenario here. In the old days when we had a staff of people creating spreadsheets, sending them to managers, getting them back for data scrubbing, aggregation, approval, and then upload to the HRMS, we’d often find that the spreadsheet we…

Can we cut our costs significantly? We’re not talking about simply cutting costs and eliminating services. We’re actually talking about discovering the current levels of service utilization and comparing that against a future service delivery scenario. Let’s say you could cut costs by 20%, but still effectively provide 95% of the current level of service…